well, this sounds like a problem with the settings in Internet Explorer. first thing to try is to change the settings for Security to Medium or Medium Low to see if anything changes. you also need to scan for spyware and a virus. if you can download Ad Aware and Spybots and put them on a CD so that you can install them on her computer, it would be one way to get them there.
however, i am a little skeptical that anything will be fixed. because updating things "never worked right", there is a good possibility that the failed updates really broke things badly and a clean install would be the best bet. you can save all the data files from various programs onto a CD and bring them back later.
Fortunately my computer is ok but my mother is having a terrible time with her HP Pavillion 8756C with Windows ME. She also has(or is supposed to have) McAfee Virus Protection and Earthlink is her internet service provider. I wish she had things similar to mine so I could help her....anyway here is the big problem. Her web pages are not showing graphics. She cannot click on any links. When she goes to My Computer or her Control Panel, all the thumbnails or icons are missing. At the bottom of the screen it says that there are "X" amount of items but nothing is on the screen. Does this sound like virus activity or corrupt files in registry? My mom is scared of her computer. She uses it for email, pictures and her Family Tree and other geneology programs and that is about it. I tried Hewlett Packard's and Microsoft's support on her computer but I couldn't get anywhere because of the lack of information I could receive. She says that everytime she would try to update drivers and such, it would never work right so she is behind in that department as well. I tried to update drivers but could not click on any links. I know this is a lot of information at once but does someone have a clue as to what could be the underlying problem here. Is there a easy solution or is she going to need to reformat her hard drive? I have been trying to research this for her on my computer but I am not getting anywhere. Plus, I am not retired like my mom...I work full-time and am a full-time mom as well. So here I am at CNET, my most trusted sight on the internet. I have had nothing but good things happen and result from my use of CNET. Help, please!