well, this sounds like a problem with the settings in Internet Explorer. first thing to try is to change the settings for Security to Medium or Medium Low to see if anything changes. you also need to scan for spyware and a virus. if you can download Ad Aware and Spybots and put them on a CD so that you can install them on her computer, it would be one way to get them there.

however, i am a little skeptical that anything will be fixed. because updating things "never worked right", there is a good possibility that the failed updates really broke things badly and a clean install would be the best bet. you can save all the data files from various programs onto a CD and bring them back later.

Herb...