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Throw Away Society

by wilsonjb / September 29, 2015 3:19 AM PDT

I have been a loyal customer of Dell for many years, purchasing 5 laptops and one desktop but my latest experience with there Technical Support (Kasturi_Gunaratnam) I will never ever purchase anything from Dell again.
My two and a half year old Inspiron 15 developed a problem with the mother board and after spending over an hour or more on the phone the best they could offer was to replace the board for $440, when you could purchase a new laptop for that price.
Dell thinks that we live in a throw away society and think that it is OK if there product only lasts 2 1/2 years when anyone would expect a much longer life.
They do not stand up and back up the product when something major goes wrong, therefore never again will I have anything to do with this shonky organization

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Re: Dell
by Kees_B Forum moderator / September 29, 2015 4:55 AM PDT
In reply to: Throw Away Society

To prepare you for future experiences with other makers: no laptop maker will do a free motherboard replacement after the warranty period. That's why it makes some sense to pay for 3 years warranty.

Depending on type (gaming laptops live shorter), use (cooling pad) and maintenance (monthly cleaning of fans), 2.5 years can be short, but not very short.

Kees

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I see it's been exposed
by R. Proffitt Forum moderator / September 29, 2015 7:56 AM PDT
In reply to: Throw Away Society

That OOW (out of warranty) repair is costly and it appears that most makers are designing 5 year devices. Even TVs appear to have pulled back as you the consumer demanded low prices (and Walmart.)


Yours is a common complaint and as the price of laptops fell from thousands to hundreds the cost of repair didn't drop to match. Back when the machines cost thousands that repair bill looked OK.

Now look at common inkjet printers. It's far worse.

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Example printer.
by R. Proffitt Forum moderator / September 29, 2015 11:22 AM PDT
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Well your going to pay for
by orlbuckeye / September 29, 2015 11:06 AM PDT
In reply to: Throw Away Society

the price of the motherboard and labor. Yes you can purchase a laptop for that price but that laptop wouldn't be very powerful.

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Throw Away Society
by wilsonjb / September 29, 2015 4:04 PM PDT

Yes but they first wanted $715 when we first started talking.

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The first laptops our office bought were over 5 thousand USD
by R. Proffitt Forum moderator / September 29, 2015 4:11 PM PDT
In reply to: Throw Away Society

As prices declined, repairs costs did but not at the same rate.

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