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General discussion

Three strikes and you're out

Jan 30, 2005 10:09AM PST

There is software I need to do work for a certain group of doctors. It is called DocShuttle Client. You download the trial version and they sell you the registration for $99. Here is the catch: You are only permitted to install it three times. I find this outrageous, as sometimes I have had to uninstall and reinstall programs when they began to have problems. I want to know if there is a way to prevent this kind of ca-ching, ca-ching if I need to install it more than three times. Here is the IP for the download if anyone wishes to view it, and it is DocShuttle Client:
http://www.bytescribe.com/downloads/index.asp?option=2

Discussion is locked

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Are you saying
Jan 30, 2005 10:25AM PST

that you did or did not pay the registration fee? If you paid it, I would think they would be able to offer the customer support you need if the program is causing you problems.

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(NT) (NT) I didn't even download it yet
Jan 30, 2005 11:25AM PST
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find something else
Jan 30, 2005 7:20PM PST

You aren't going to change the policies of the company to suit your needs. Find another program.

I bought and downloaded a program. It has a limited number of downloads which I think is the norm. Perhaps limiting the number of reinstalls is the company's way of preventing piracy.

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I don't see
Jan 30, 2005 7:26PM PST

in the description of the program nor in the FAQ's for it anything that indicates you can only install it three times. I am assuming that this is a restriction put on the trial version only and is for testing the program between three computers to make sure it works and is what you want. There normally are no limitations on paid-for and registered versions, and the site indicates that all features are enabled once it's purchased.

There is a link at the site where you can contact them by email to ask questions about their programs and I've used this type of availability often prior to a purchase and found most sites are extremely good about answering questions ahead of time in order to make the sale. Happy customers mean repeat business for other products......

I would also ask them what the learning curve is for the program's voice area. Some voice programs are getting good at voice/speech recognition and others are just plain lousy. I would think that the learning curve is also part of why you would want to try the program for 30 days prior to purchase. If you should find during that 30 day period that the program can't get the hang of how different people talk who use it, you will discover this quickly with no money spent.

TONI

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Well, Toni H
Jan 31, 2005 7:25AM PST

I know someone who recently purchased it (to work for the same company I want work for) and she didn't find out about the 3-load limit until after she bought it. This is not voice-recognition software. It is for dictation/transcription voice files, basically it keeps track of them and sends them where they belong after they are transcribed.