with apples. It is so complex that you almost inevitably end up over-paying or under-insuring. Either way, the for profit Insurers are covered and their profits assured.
I can't speak knowledgeably about the Government site, and its troubles, and how much is due to CGI's sloppy work, and how much is due to Insurance Companies deliberate excessive complexity, but I'd guess it probably runs 50/50.
If I were applying for ACA Health Care Insurance, I'd expect to endure a simultaneous Root Canal and Colonoscopy without anaesthesia naked in gynaecological stirrups in Macy's window at about 2 in the afternoon, when the maximum number of people have time to stop and stare. There's really nothing else to expect IMO.
So, is that what it's like? If so, I'd put it down to business as usual.
Insurance Companies want as much information as possible before they will give you a price. That's the Companies who want that information, NOT the government. They want to know every little thing that they can then affix a charge to that they can then turn back to you and say, the cost is $875,000 a month, but for you, we'll knock off $5000. For-Profit companies don't want a profit from the overall business any more, now they want a per-transaction Profit. They know they're going to get bitten occasionally when a kid with no family history develops leukemia suddenly. They want to make sure that every other person is over paying for that hazard and guaranteeing them yachts and estates down in Florida or wherever these secretive rich people now go to play and laugh at the chumps who put them there, as became apparent in the Office talk recorded at Enron.
Enron wasn't an exception, except insofar as they got caught. Enron is the paradigm. Something for nothing is inherent in how businesses view their customers. The Companies offer as close to nothing as possible, and insist on being paid handsomely for it. To expect anything else is naive. A Retail electronics firm may compete with others, but in the financial sector, competition is a dirty word.
Rob