But go for a refund. A new PC should be ready to use, not debug.
Try models from best seller lists like CNET and Amazon.
I don't know if this has been answered already, but here goes:
I have a problem with my new HP 17-y004no Laptop. It runs windows 10, (64bit). It keeps blue screen crashing when I'm browsing websites. The crash is always accompanied by a message that reads "Thread stuck in device driver".
The crash often happens when maximizing videos or pictures to full screen. The computer runs on AMD Radeon graphics.
I have been searching for ways to fix it online, but everything I've found either didn't work or was poorly explained. As far as I've been able to tell, this error is associated with the AMD graphics drivers not working well on Windows 10 and should be fixable by downloading a different driver. However, my HP model apparently can only run AMD drivers (Very unsure about this. I tried searching for compatible drivers for my product on HP support, and only AMD drivers showed up, all of which gave me the same problems)
Any ideas on what to do? It's becoming a real nuisance. This is actually the first time I've had to ask for help on a forum, so I'm really desperate. Thanks in advance :).