Computer Help forum

Question

Thread stuck in device driver. HP. Windows 10

by Melon3005 / May 5, 2017 2:16 PM PDT

I don't know if this has been answered already, but here goes:

I have a problem with my new HP 17-y004no Laptop. It runs windows 10, (64bit). It keeps blue screen crashing when I'm browsing websites. The crash is always accompanied by a message that reads "Thread stuck in device driver".
The crash often happens when maximizing videos or pictures to full screen. The computer runs on AMD Radeon graphics.

I have been searching for ways to fix it online, but everything I've found either didn't work or was poorly explained. As far as I've been able to tell, this error is associated with the AMD graphics drivers not working well on Windows 10 and should be fixable by downloading a different driver. However, my HP model apparently can only run AMD drivers (Very unsure about this. I tried searching for compatible drivers for my product on HP support, and only AMD drivers showed up, all of which gave me the same problems)

Any ideas on what to do? It's becoming a real nuisance. This is actually the first time I've had to ask for help on a forum, so I'm really desperate. Thanks in advance :).

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All Answers

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Answer
It may sound harsh
by R. Proffitt Forum moderator / May 5, 2017 2:24 PM PDT

But go for a refund. A new PC should be ready to use, not debug.

Try models from best seller lists like CNET and Amazon.

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Answer
And You've Seen HP's Discussion About This?
by Grif Thomas Forum moderator / May 5, 2017 7:49 PM PDT

It mentions other drivers besides graphics, (sound drivers, etc.) as well as other tests. Here's the link:

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/THREAD-STUCK-IN-DEVICE-DRIVER-REBOOT-WINDOWS-10/td-p/5889263

And yes, if you have a Radeon graphics card, then AMD drivers are the way to go. You can try downloading/installing the most recent driver from HP....OR.... try downloading/installing the latest graphics driver from AMD. Since you didn't state exactly which Radeon card is installed on the computer, here's a link that should get you started:

http://support.amd.com/en-us/download

Hope this helps.

Grif


Hope this helps.

Grif

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