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Thomson TB-30 (unlocked BT Falcon) VOIP issue

by DavidS_UK / August 14, 2014 9:14 PM PDT

Having successfully found the admin password and got into the web and phone interfaces of my Thomson TB-30 voip phone, and updated all the firmware to the latest manufacturer releases, I started to configure it.

I don't know what I have done but although the web interface works fine, the buttons on the actual phone are now totally dead, none do anything! Anyone have any idea on what I may have done and how to resolve it? I have done factory reset to no avail! Just to reiterate, the phone isn't bricked, the web interface works fine, but none of the actual keys on the phone do anything at all when pressed, soft keys, number keys, menu/cancel keys - all dead.


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All Answers

Collapse -
Re: phone
by Kees_B Forum moderator / August 14, 2014 9:32 PM PDT

Seems a warranty issue. Back to the shop.


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Thomson TB-30 (unlocked BT Falcon) VOIP issue - not new
by DavidS_UK / August 15, 2014 12:22 AM PDT
In reply to: Re: phone

I wish it was that simple but not a new, warrantied phone Sad

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So it's a failed phone?
by R. Proffitt Forum moderator / August 15, 2014 12:43 AM PDT

Now it becomes one of those times you call them and get support. Some look for support in forums but this one looks too specific, that is it's not a generic enough issue such as Windows doesn't boot and such.

It's a specific device and needs specific support. Or it's just a phone that has gotten old and died.

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