Not long ago we had to take a class to run our PCs. Even today it's our responsibility to backup our work since hard disks do fail or we make mistakes.
Can I ask if you think of the PC as some "appliance" that you just turn on and off?
I purchased a HP Pavilion with the XP Media Center. It seems like a great computer. Plenty of power, does almost anything I need.
I ran into a problem with the system and contacted HP support. I made the mistake of calling before 8 AM Central. Prior to that, your call is transferred to someplace in India.
There is nothing I can do about out-sourcing. I'm not debating where it is right or wrong, but these companies need to make sure those they hire for support need to speak English proficiently, so the customer can understand them I spent the majority of the 2 hours I spent on the phone with them saying, "Huh?"
The young lady I spoke to said I had a virus. I have Norton and AVG so I couldn't understand how, but I had to believe she knew what she was talking about. She said I needed to reset the system to the factory settings, which we did. I ask her if I what I was going to lose. She said any programs I had downloaded. No problem, I could just re-download them. I specifically ask her if I would have any problem with my address book in Outlook Express. She said NO. Silly me ... I believed her.
Still having the same problem, I called another day after 8 AM and got Canada. This gentleman I spoke with, said from my file, she had given me the wrong information and I didn't need the $80 or RAM she said I needed to buy.
I guess, other than calling after 8 AM Central, my suggestion is to make sure you are communicating and that the tech understands what you are saying and just as importantly, you understand what they mean. "Ah, yes." is not an answer, and is about all I got from the lady from India.
Patrick in Pensacola