This Operation Has Been Cancelled ......

My wife has a HP 250 GS Notebook with a 2.0 gigahertz Intel Core i3 processor and 4GB RAM. She is running Windows 10 Home 64 Bit and I noted that the latest Windows update (Version 1803) was installed on May 17. She has not used the notebook for some time (due to a wrist injury) but today when using Outlook 2010 to read her emails she got the error message “the operation has been cancelled due to restrictions in effect on this computer’. This message only occurs when she opens a Facebook email and someone says that there is a new photo and she selects it.. There are no problems opening email attachments like videos.
I did some online checking and found that it was a common problem but no one seemed to have an answer. One involved transferring registry entries from a computer without the problem but I run Windows 7 on mine and did not want to mix up operating system registry entries.
Is it possible that the Windows update caused the problem? Would appreciate some possible fixes.

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Tried Resetting Your Default Browser?

It's a fairly common issue when attempting to click on a link in an older version of Outlook with updated Windows 10. You don't indicate which browser you're using as default but if it's anything other than Internet Explorer, first try uninstalling the offending browser and resetting Internet Explorer as the default. Once that's done, then reinstall the browser and change the default back to what it was before.

If you're currently using Internet Explorer as your default browser, then try simply resetting it to it's default settings. (Open the Control Panel-Internet Options-Advance tab. Once that's done, click on the "Reset" button. Restart the computer and reset Internet Explorer to the default browser. To make IE11 the default browser in Windows10: Control Panel-Default Programs-Set your Default Programs, Select Internet Explorer 11.

Hope this helps.


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Nod here.

This has fixed a few oddities like the OP.

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Not Having Much Luck

First, apologies for delayed response but I am in a different time zone (Melbourne Australia). I have tried the various solutions including those in the Slipstick link but I can't implement some of them because I can't find Internet Explorer, which is supposed to be built into Windows 10. When I go into the Default Apps setting IE does not show as an option,.only Edge.
I then tried one of the other suggestions which was to go into Internet Options, Advanced and select Reset. There was no Reset window showing. I also tried the registry fix which involved downloading a file which did the registry changes for you. Still no luck.
I was wondering if the missing Internet Explorer is preventing any fix. By the way, to answer your questions, my wife was using Chrome as her default browser.

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Stop Press

I have been persevering since my last post and finally fixed the problem. It did involve exporting a registry entry from my Windows 7 computer -HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command
and importing it to my wife's notebook.
I am still intrigued why I still can't seem to find Internet Explorer on my wife's notebook.
Thanks for your response Grif. That Slipstick link was useful reading but I don't know why it never came up when I did a Google search about the problem.

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Can You Find It At This Location?

First remember that when you open the Control Panel-Default Programs section, it's entirely possible that "Edge" is set at default and as such, you'll need to click on the Edge icon and it will show the other browsers available for default browser. You'd then need to select IE as the default browser.

Still, you should be able to find IE by doing this: Right click on her Start button, choose "File Explorer". When that opens, navigate to C:/Program Files(x86)/Internet Explorer/iexplore.exe and double click on it. That should open Internet Explorer for you. If you find it there, you could also create a shortcut on the desktop by RIGHT click dragging the iexplore.exe file to the desktop and choose "Create desktop shortcut" when you release the mouse

If you don't find Internet Explorer where I've suggested, it's possible you have a computer where IE wasn't enabled by default because of the UK restrictions in Australia. As such, you might be able to install it by opening the Control Panel, then the "Program and Features" icon, then the "Turn Windows Features on or off" link in the upper left, then place a CHECK mark in the box next to "Internet Explorer 11" and click on OK.

Hope this helps


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The Elusive Internet Explorer

Going through your 3 suggestions.
1 .In Default programs, Chrome shows as the default browser. Edge is shown also but no Internet Explorer.
2 .In Program Files (x86) an Internet Explorer folder is listed. However, there is no iexplore.exe file. There is an ieinstal.exe file but selecting it does nothing..
3. In the list of Windows Features.To Turn On or Off there is no listing for Internet Explorer.
I am not really interested in Internet Explorer and don't want it as my browser. My only concern was that it somehow played a part in the hyperlink problem I was having because a number of fixes referred to Internet Explorer.
By the way, Grif thanks for all your assistance to everyone over the years. You have always patiently endeavoured to offer a solution despite some posters providing no hardware descriptions and many with vague or convoluted problems.

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iexplorer added to W10
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If You Don't Need It, Then There's No Reason To Install It

That is unless you visit a website that actually requests it or you use MS Silverlight.. (There are a few.) And there have been a couple others on these forums which have been unable to find IE on their Windows 10 machines. I've still not found a reason for it.

And if you're interested, the IE download link below, although saying it's for Windows 7 x64, should work for Windows 10. Download the full offline installer and run it.

Note: Clicking on the link below will immediately open a download dialogue window.

Hope this helps.


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try this

open a windows command box and type iexplore.exe or iexplorer.exe and run it. If it does, create a link on the desktop.

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IE Remains Elusive

Thanks for suggestions James but still no luck.
First the link to the web help page
1. Type Internet Explorer in the Search Box. The top entry is Edge and all other entries take you web pages. The frustrating thing is that if you go to a Microsoft download page for IE you get a message that it is already a part of Windows 10 - no download available.
2..Go to Windows Accessories in All Apps - IE is not listed.
3. As mentioned in my previous response, IE is not listed in Windows features that can be turned on or off.
Finally, entering ieplore.exe or iexplorer.exe in a command box and running them gets a message that the files can't be found.
As I said, I'm now not concerned that I don't have IE .

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Then install it the old way.
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Don't Really Need It

The link you provided took me to a Microsoft Internet Downloads site. When I selected Windows 10 as the OS I got the message "If you’re running Windows 10, you already have Internet Explorer 11, so there’s nothing you need to install. " Of course, there is no install file shown, and compatibility mode is not an option if I select Windows 7 as the OS
Thanks for help but as my subject indicates not having it is not a problem.

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read it

and then select the OS that will let you download the install file. The earlier IE should install to W10 OK.

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Let's Close This Issue

before I pull out what remaining hair I have. Thanks Grif and James for the suggestion to download the install file as if the computer had a Windows 7 64 Bit OS... The file downloaded and I successfully installed Internet Explorer 11 according to Microsoft (including a reboot). However, IE still cannot be found. When you do a search for it, Edge appears at the top of the list and the IE reference takes you to possible web pages. IE appears in the folder Program Files (x86) but there is no run file in the list of files. When you look at the Default Programs list for browsers only Chrome (my wife's default) and Edge are listed - no IE option.

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and still no iexplore.exe file found?

Wow, if it installed and still isn't available, that's a nasty trick. You have one of those windows 10 "S" types? Look in the system area of control panel and find out exactly what windows 10 version you have. Have you been able to install ANY program that isn't in the windows app store?

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It's Not Windows 10 "S"

and yes, I cannot find an iexplore.exe file. if I do a search for the file, Bing does a Google-type search and goes to various web pages. The installed OS is Windows 10 Home Version 10.0 17134.Build 17134 . No new programs have been installed recently but as a test I downloaded, installed and successfully ran CCleaner Free. There are also a number of older programs installed that were not purchased from the Windows App Store

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