Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

This new download app is a lot slower than the Cnet Tech Tra

Feb 9, 2014 12:22AM PST

Why is the new App a lot slower than the old Tech traccker? I wish I could have the old one back! This app takes sooo much longer and I have to wait too long!

Discussion is locked

- Collapse -
Thank you for bringing this to our attention.
Feb 24, 2014 6:56AM PST

We're sorry to hear that the Download App scan is taking such a long time for you.

We have created a support ticket on your behalf, in order to gather more information from you to help troubleshoot this issue. Please check your email inbox for a message from us (support.cnet@cbsinteractive.com) and reply to that message directly. If you do not see the email from us, please check your spam or junk mail folders. The email will have "Download App feedback" in the subject line.

In future, for a faster response, you may contact our support team directly by filling out the form on the following page:

http://t.cnet.com/PS6r5c

You can reach that page, and our FAQ section, by clicking the "Download Help Center" link at the bottom of Download.com, or by clicking the "Visit Site" button within the Download App Settings menu.

Regards,
Jen
Download.com Support

- Collapse -
Download App's new scanning engine
Feb 27, 2014 3:49AM PST

Hi razzamatazzer,

The latest version of the Download App uses an entirely new method for scanning your computer. The new version takes much more into account, and should provide more accurate results when looking for out of date software. However, one side effect of this more thorough scanning is that it takes a bit longer to complete a scan. We're always working on ways we can improve the scan times, but we also want to provide accurate results. You are able to set the scan to happen automatically in the background (so you won't have to sit and wait for it) and the application will notify you with a small popup when it finds available updates.

Thank for posting your experience with the Download App. We appreciate hearing from people like you and want to make your experience with the application as good as possible.

- The Download App Team