We're sorry to hear that the Download App scan is taking such a long time for you.
We have created a support ticket on your behalf, in order to gather more information from you to help troubleshoot this issue. Please check your email inbox for a message from us (support.cnet@cbsinteractive.com) and reply to that message directly. If you do not see the email from us, please check your spam or junk mail folders. The email will have "Download App feedback" in the subject line.
In future, for a faster response, you may contact our support team directly by filling out the form on the following page:
http://t.cnet.com/PS6r5c
You can reach that page, and our FAQ section, by clicking the "Download Help Center" link at the bottom of Download.com, or by clicking the "Visit Site" button within the Download App Settings menu.
Regards,
Jen
Download.com Support
Why is the new App a lot slower than the old Tech traccker? I wish I could have the old one back! This app takes sooo much longer and I have to wait too long!

Chowhound
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