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Question

This is not good

May 3, 2015 12:26PM PDT

A few days ago, my Lenovo desktop (with Windows Coolwould no longer let me log in. The error I kept getting was "Fatal error C0000185 applying update operation..." which I was told indicates a hard drive problem. I disconnected & reconnected the hard drive, which solved the problem for about a day. Now I don't get that error anymore, but my problem is now it either freezes up when I log in or I can log in but then it's painfully slow & it freezes up before I can do anything. I back up my hard drive manually once a month, and I actually haven't done it in about 6 weeks. My wife has some important documents and E-Mails she needs to get to.

Here's my big concern. A couple months ago our Kaspersky anti-virus protection elapsed & when I renewed it we had problems receiving E-Mails so I uninstalled it & never got back around to reinstalling it. I'm thinking this is related to my current problem.

Ultimately I would like to get the desktop working, but in the short term I just want to do two things - (1) make sure I can back up my wife's important information, and (2) reinstall Kaspersky so I can maybe fix what's causing this problem. But like I said, I am unable to do anything. In the past I've restarted in Safe Mode & been able to do what I need to do, but in Windows 8 I can't even get to safe mode.

Any help someone can offer would be greatly appreciated. Thanks!

Andy

Discussion is locked

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Answer
So how did you get safe mode before...
May 3, 2015 5:15PM PDT

that you can't do with win8 now? I know in win7 you can do a forced shutoff of the computer will bring bring up safe mode selection on next turn on. But I guess you can't do that with win8?

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Answer
Re: Safe Mode
May 3, 2015 5:32PM PDT

In such cases, the usual is to boot into a Linux disk and copy those missing files to an external disk and USB-stick.

For documents that's easy. For e-mail it's easy also, but she might need to set up something on another PC to be able to read the mails (depending on the e-mail program she uses).

Kees