General discussion

Think twice before you buy a Samsung Note 10 Plus

I purchased my 512gb Note 10 plus this past Saturday from Verizon. I was so excited only to experience the same glitches I have been experiencing with my S10 Plus. After spending several hours speaking with Samsung customer support I had to send the S10 plus back to Samsung and now my new Note 10 plus is so glitchy that I can't even use the provided headset because the phone glitches and the phone volume keeps turning itself off. I was told it was a safety feature and worked with Samsung customer support to utilized advance features. In addition the phone was rebooted and nothing has worked and Samsung technical support told me that a new software patch was coming with no ETA in sight! Instead of me waiting for that I am taking the phone back to Verizon since its still within the return period. My new S10 plus was mailed to service today to Samsung hoping those glitches could be fixed. Two expensive flagship phones that don't work as intended. I am so done with Samsung. If you cannot use the headset to make a call or listen to music without the phone glitching I don't know what to tell you Samsung! You lost a loyal customer!

Discussion is locked

Reply
Follow
Reply to: Think twice before you buy a Samsung Note 10 Plus
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Think twice before you buy a Samsung Note 10 Plus
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
are you sure

are you sure you even know how to use the phones? there are so many new features and so much that works a bit different that it is a good possibility that there is nothing wrong with the phone, especially since you are claiming the same glitches happened to two different model phones.

- Collapse -
Unfortunately....

Users who are early adopters of new devices are subject to potential system defects or problems that are generally resolved within a few weeks or months while the manufacturer tweaks their device. This is nothing new and unfortunate for those who are affected.

- Collapse -
Old saying.

You can tell you are in front by the arrows in your back.

Post was last edited on August 27, 2019 6:51 AM PDT

- Collapse -
in this case

In this case I don't think the early adopter rule apples since there is not much difference between the note 10 and the s10

- Collapse -
I see enough differences that

It will likely take time for the maker to sort it out and make it run smoothly.

Then again, I've seen stable phones go down in flames as the owner installs an antivirus and more.

- Collapse -
sad to hear this

i am planing to purchase one, need to reconsider this device

- Collapse -
that is up to you

just because on individual who CLAIMS they are having the very same problem with the s10 and the n10, does not make it a flaw. I already mentioned my disbelief. but I have had one since last thursday and have had absolutely no problems with it. also users have been receiving their preordered phones since last Wednesday - no flaws yet. You can also go to the different note 10 forums and you will not find anyone who is having the same problem nor any other problem unless it is user related. That is not to say one will not pop up as users break in their new phones.

you also have to consider if there is a manufacturing or design flaw found, it will make the news as in the past. It is up to you whether or not to get the phone based on what one person says when there are plenty of articles, reviews and such praising the phone or giving the phone great reviews.

- Collapse -
Re: retention
- Collapse -
Is this real.

Personally i didn't believe that because i heard about this phone from many peoples, and I'm also Samsung user. I have this phone and I'm using like 3 months and never face this kind of issues.IF you replace this then you didn't need to blame the Samsung. Because they providing you exchange according to your demand.

CNET Forums

Forum Info