Computer Help forum

Question

Think I've Been Hacked

by gjbader / March 20, 2018 2:25 PM PDT

I have been called repeatedly during the last few weeks by 844-578-9547 which shows up on my Caller ID as 800 Service. I did not answer the calls until today out of curiosity. I spoke to a man with a foreign sounding accent who told me my actual email address and that messages were being sent from my email address from states that I have not been in. I asked him if he worked for AOL which has my email server and he said yes. I did not believe him and I told him that I did not trust him because I got ripped off* last summer by another outfit. I guess to demonstrate his honesty he told me that he was going to show me that he knew my computer ID. I followed these instructions from him: hit the Windows and the letter R buttons at the same time. This brought up a screen where I typed cmd which brought up the black screen. I then typed assoc which brought up a bunch of stuff. On the line starting with _sfsent to target= he read me the letters and numbers that followed which he told me was my computer ID. He then wanted me to give him remote access to my computer to check something out which I refused. He then abruptly hung up.

My question is how did he know my computer ID or whatever is was? Does he or anybody else have access to my computer and is there any way for me to check it?

Before I finished typing this question I got another call from the same number by another man with a foreign accent who gave me the same line that my email address was being used from other states but this time he said it was being used to send spam and malicious software. He said he worked for Verizon. This time he said he was going to see if anybody else was controlling my computer. Instead of typing assoc he had me type netstat and said that any line that said ESTABLISHED under the State heading was someone controlling my computer. Again he wanted me to give him access to my computer which I refused to do. I told him I wanted to get a second opinion and I asked for and he gave me a number where he could be reached. I called that number and reached a retirement community.

Is what he said about the the ESTABLISHED lines true and, if so, can I do anything about it?

*As I mentioned earlier, last summer I hit a webpage that caused a message to pop up saying that my computer was infected by a virus (I think my Norton had just expired), it froze my computer and the message gave me a number to call to fix my problem. I called the number, gave them remote access to my computer, and about $300 later they fixed my problem. Several weeks later I had a problem updating so software so I called the people again because they told me I had also purchased service contract. Again, after giving them access to my computer, they fixed my problem and told me I needed a firewall which they sold to me for another $300. Several months later I hit the icon for the Dell firewall on my desktop and it turned out to be Autoruns so I got ripped off. I also wonder if they left something on my computer that allows them to control it.

Sorry for the long message. I hope someone can help me. Thanks.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Think I've Been Hacked
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Think I've Been Hacked
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
I fear you went too far.
by R. Proffitt Forum moderator / March 20, 2018 2:36 PM PDT
In reply to: Think I've Been Hacked

I can't IMAGINE WHY YOU FOLLOWED THEIR DIRECTIONS. These instructions are often to finish the hack job by getting the user to finish the exploit or like an old social exploit prove that a file is bad.

I can't guess why you didn't block that phone number and delete, mark as spam what they sent you since that's what I do and I've yet to be hacked.

"I called the number, gave them remote access to my computer" is another bad sign. Too many PC support sites you find on the web are just scams. They might fix your issue (most don't) but giving remote control is handing over the keys to your kingdom.

-> In short, what you shared is all bad news. Time to research how to backup what you can't lose then factory reset this PC.

Collapse -
Answer
reinstall your entire system
by James Denison / March 20, 2018 5:27 PM PDT
In reply to: Think I've Been Hacked

Too risky to keep it "as is".

Collapse -
Thanks to both of you
by gjbader / March 20, 2018 11:09 PM PDT

I understand and agree with what you are saying. But you you know what the ESTABLISHED after typing netstat means?

Collapse -
(NT) just means a connection to a site was made.
by James Denison / March 21, 2018 4:54 AM PDT
In reply to: Thanks to both of you
Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

Does BMW or Volvo do it best?

Pint-size luxury and funky style

Shopping for a new car this weekend? See how the BMW X2 stacks up against the Volvo XC40 in our side-by-side comparison.