Sony's service for us has been better than most HOWEVER the wheels do turn slowly. I can only suggest you call in daily till it's resolved.
Bob
I have a Sony Bravia XBR52LX900 TV that I purchased on 5/28/2011. On 12/3/11 I noticed a thin red veritical line on my screen about 1/3 to the right of the left side of the display. So, I called Sony, gave them my Model number, serial number, etc. They had me unplug the TV from the surge protector and then into the wall outlet and the red line did not go away. So they said they would have a Tech come to evaluate the problem. Tech called Monday and asked me if Sony was sending parts. Anyway, we set up for him to visit my home on 12/9. However, the idiot came on 12/7 and of course nobody was home. Now Sony says 'we are evaluating your problem and that I should receive a phone call soon.' Now no tech is coming to see the problem with the TV. It seems to me that Sony thinks that am making all this up for my amusement.
So, has anyone had a similar problem and how did you force SONY to either fix the TV or replace it a no cost to you?
Thanks

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