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Rant

The "Welcome to CNET" video is sometimes a problem

by brainetree / May 4, 2018 12:42 PM PDT

Maybe you have seen that short "Welcome to CNET" video many times, so have to turn it off every time it automatically starts, but trouble is, it still follows you down the page, even blocking what you are trying to read. Is there a secret to escaping it when you don't need it? Thank you.

http://s292.photobucket.com/user/brainetree/media/CNET1%201.jpg.html

Post was last edited on May 4, 2018 1:35 PM PDT

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Agree
by Ricky_Craing / May 5, 2018 6:11 PM PDT

It's indeed very annoying, I wish there was a secret to permanently remove it

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Thank you for the feedback.
by Lee Koo (ADMIN) CNET staff/forum admin / May 7, 2018 12:58 PM PDT

There is a way to temporarily get rid of it. There is a "X" on the top right hand corner of the player that you can click to get it off your screen while you're scrolling through the articles.. Do you see it?

When you say: "even blocking what you are trying to read" can you give me an example of where the player is blocking our content? Or is the content you are trying to read an advertisement?

Let me know.
Thank you!

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Oh whoops! I just saw your screen shot!
by Lee Koo (ADMIN) CNET staff/forum admin / May 7, 2018 1:05 PM PDT

Sorry I missed your screenshot initially. I see that it is Download.com that you are referring to and not CNET. I now see what you mean, maybe they didn't take into consideration folks without widescreen monitors, which I assume you are not using.

While I don't work directly with the Download.com team, I definitely will forward this feedback to them.

In the future you can always email their support team here:
http://download.cnet.com/support/contact/

Thanks!
-Lee

Post was last edited on May 7, 2018 1:08 PM PDT

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Follow up, just a quick update.
by Lee Koo (ADMIN) CNET staff/forum admin / May 8, 2018 8:56 AM PDT

Good news, after submitting your feedback, I heard back from the Download.com product manager and they are working on integrating a collapse button for the video player. No ETA yet, but it is being worked on.

Cheers!
-Lee

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Wow, thank you Lee!
by brainetree / May 8, 2018 7:03 PM PDT

Mentioning the issue was not in vain, much appreciated!

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You're welcome!
by Lee Koo (ADMIN) CNET staff/forum admin / May 8, 2018 7:27 PM PDT
In reply to: Wow, thank you Lee!

I never read your post as "in vain." It was good feedback for the Download.com folks. It is appreciated.

Cheers!
-Lee

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Quick update.
by Lee Koo (ADMIN) CNET staff/forum admin / June 7, 2018 2:11 PM PDT

The Download team implemented a way to collapse the player when it is docked now. I personally think it is much better having that option.

Again thank you all for the feedback.

Cheers!
-Lee

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