The old password problem

I have been using a storage app called "info locker" by Shell2 softwares for may years to record and keep lots of personal info. It is one I use often and naturally have remembered its password clearly. I have also recorded the password in a special book I keep secretly. Now as I want to open the app, it says the entered password is not accepted. I am also certain that the problem lies either in the app itself or in my computer. Is there any way I can gain access to my app? I have tried to contact shell 2 softwares without success.

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sure the name is right?

just did a search and found absolutely nothing about it. if it is installed on another computer or device, give it a try. also make sure you have the latest updates.

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Nodding here.

I recall a software where the password system broke and took it's database access down with it so this is not unheard of.

It's a reminder of the old "we only lose what we don't backup." All that data would need to be exported to a more common database system without a password so recovery is possible later.

Now this gets folk that want such data to be encrypted but as you know the first layer of security is physical. This means the backup is created and locked away.

Since info locker information is only known by God and Shell2 software then without Shell2, only God knows how to get into that data.

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