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Resolved Question

The Logon User interface DLL, NetGina.dll failed to load

by GeoffSri / August 16, 2011 6:17 AM PDT

I get the above error message above when I rebooted the Laptop after downloading a Win XP update. I saw a fix on the MS wwebsite which asked me to hit F8 to go into advanced start up and start up using "Last known good configutration." Tried this but still get the error message. I can however start in safe mode. I have the XP setup CD. Please help.

GeoffSri has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by GeoffSri

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Looks Like AT&T May Have Installed It
by Grif Thomas Forum moderator / August 16, 2011 6:55 AM PDT

Here's a link about that file name:

http://www.processlibrary.com/directory/files/netgina/435268/

Did you recently install, or uninstall, a new program which is related to AT&T?

Have you checked to see whether a file named: "NetGina.dll" is on the computer? Do a search for it.. If not found, then you need to eliminate any registry entry which is calling for the file.

If it IS found, and the file is legitimate (not a virus), then it may need to be registered. (Scan the computer for viruses and malware first.) Open a command line, then type the command below, then press the "Enter" key.

regsvr32 NetGina.dll

Hope this helps.

Grif

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I uninstalled , an AT&T program, AGNS
by GeoffSri / August 16, 2011 7:18 AM PDT

I had the program AT&T Global network client installed. Since I don't work for them anymore I DID Uninstall the program. I do have the program on disk and can reinstall it if you think that will help.

Thanks

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And Does the File Exist On Your Machine?
by Grif Thomas Forum moderator / August 17, 2011 12:27 AM PDT

If not, then there's no need to reinstall anything.. Instead, do a registry search for the file name and delete all entries where the file name is used. The registry entries are "calling" for the start-up of the file but if it's not there, then you get the error.. Deleting the "call" eliminates the error.

On the other hand, if the file still exists on the computer, you might consider reinstalling. Of course, you could test by simply deleting the file, or by re-registering it per my earlier suggestion.. Let us know.

Hope this helps.

Grif

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Problem Solved-Thanks
by GeoffSri / August 17, 2011 3:22 AM PDT

No the file did not exist. Went into safe mode, Did a search in regedit and deleted all instances of that name.
Rebooted and everything is OK. I am going to write to my old buddys at AT&T and warn them about this.
Thanks everyone for your help.

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(NT) Thanks For Posting Back !
by Grif Thomas Forum moderator / August 17, 2011 6:45 AM PDT
In reply to: Problem Solved-Thanks
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Answer
I see this was discussed before.
by R. Proffitt Forum moderator / August 16, 2011 6:31 AM PDT

The article is http://support.microsoft.com/kb/836683 and it appears the issue is if one installs other Gina's or the Novell client and may happen if the temp folder is encrypted.

Did you encrypt that folder, use the Novell client or replace Gina?

In other words, something is not stock with this XP. While we also have malware, trojans and rootkits that can cause this, more clues are needed if you want to avoid reloading the machine.
Bob

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