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General discussion

The future of U.S. cell phone carriers live chat with CNET editor, Kent German

Apr 18, 2011 9:21AM PDT
***This event has ended ***

See below for transcript of this event and join us for the next event here:
Finding the right smartphone OS live chat with CNET editor Bonnie Cha, Tuesday, May 17, 9:30-10:30AM PT (12:30-1:30PM ET)


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AT&T rocked the wireless world last month when it announced a bid to acquire T-Mobile. If approved, the deal would create the nation's largest carrier, but what would it mean for consumers? And what would happen if it doesn't go through? Could T-Mobile survive?

Discussion is locked

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LTE
Apr 26, 2011 3:17AM PDT

That's how it's supposed to work in theory. LTE would replace the CDMA/GSM divide. That will be a long time, though.

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Verizon and Sprint
Apr 26, 2011 3:04AM PDT

Do you think that if AT&T + T-Mo join force that Verizon and sprint should join force?

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Sprint and Verizon
Apr 26, 2011 3:31AM PDT

I really hope that doesn't happen. That would be way too much consolidation.

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T-Mo's Prepaid Gold Rewards & Simple Nobile
Apr 26, 2011 3:05AM PDT

What do you think will happen to T-mobile's prepaid customers who have Gold Rewards? Once the user reaches $100 in prepaid purchased minutes, they can extend a year's service for another year with the lowest refill which is $10. Will AT&T continue this plan in some fashion, or will the people just lose all their minutes?

Also what will happen to T-Mobile mvno's like Simple Mobile? Right now, they have a $60 unlimited plan, and you can bring any phone. Do you think Simple's unlimited plan will stay as-is or go bye-bye?

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What about MVNOs and the meager.
Apr 26, 2011 3:08AM PDT

Mobile Virtual Network Operators in my opinion cloud the effects of the merger.

For example my son has some android phone with a 25 buck a month plan. That's from what we call a MVNO.

Yes, the same plan from the Sprint or ATT is almost 3 times that.

Question: Will MVNO's make the merger a non-event, no-effect?

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3 billion, if merger fails
Apr 26, 2011 3:08AM PDT

I read an article stating if the merger does not go through that AT&T will have to pay T-Mobile 3 billion dollars.

Does that have to do with stock prices being effected with the merger announcement. And if the deal doesn't go through what if T-Mobile stock goes up, would AT&T still have to cough it up?

(I know Tmobile doesn't have their own ticker symbol sicne they are a subsidiary of Deutsche Telekom)

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$3 billion
Apr 26, 2011 3:20AM PDT

You're correct that AT&T will have to pay T-Mo $3 billion. It's basically has to do with wasting T-Mo's time. , Also, AT&T will have to transfer unused AWS spectrum and provide a roaming agreement
to T-Mobile.

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Customer Service
Apr 26, 2011 3:09AM PDT

Do you think T-Mo customer service will go away with the merger?

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Customer service
Apr 26, 2011 3:22AM PDT

This is one area where I'd be scared, that is unless AT&T can transfer T-Mo's customer service philosophy. It's amusing, though, that AT&T can say the merger is all about improving customer service when it continues to rank at the end of customer service surveys.

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competition post-merger
Apr 26, 2011 3:14AM PDT

Supporters of the merger say there will be plenty of competition even though only 2 providers will service 68% of the market and 3 will service 80%. Consumer advocates say competition will be reduced, service will not improve, and prices will rise. How can the little companies lacking backhaul and spectrum and cell towers hope to compete?

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Sprint's Demise
Apr 26, 2011 3:14AM PDT

Is the lack of new phones at Sprint a result of Sprint's lackluster efforts or have phone makers been creating this problem by focusing on AT&T and Verizon? I would like to stay with Sprint but I feel like they're not trying hard enough to retain my subscription.

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Addon on t-mobile plans
Apr 26, 2011 3:18AM PDT

I was planning to switch to t-mobile because of there international calling add-on, but i'm concerned now what will hahppen to the add-on packages. I understand that i'll be having my plan and its rates until my contract expires but what will happen to the addon?

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Apps for phone
Apr 26, 2011 3:18AM PDT

Still wondering if we T-Mobile customers will get some of the apps offered to AT&T customers. And, will they be free?

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Soo... Wait.... Data?
Apr 26, 2011 3:19AM PDT

We are on at&t for their family plan, but i kinda want data. the problem is that it is expensive and i cant get any deals on the family plan. will this change with the merger?

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Will the plan price and features price go up?
Apr 26, 2011 3:19AM PDT

Many opt for att as it has a good feature like roll over minutes,good phone (apple). These days many of the att plan features went up in the price will there be any competition in GSM market for the sake of customers who do not want pay much?

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LTE/WiMax monopoly?
Apr 26, 2011 3:20AM PDT

With all this talk about GSM being outdated with "4g", wouldn't having everyone on LTE be a bad idea as well?

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Will Nokia/Microsoft Phone 7 ever be competitive?
Apr 26, 2011 3:21AM PDT

I have to admit, I'm not too excited about Nokia (proprietary peripherals) even if they do make quality handsets, but with Phone 7, or 8, could they finally pull out of the tailspin they're in? And will Microsoft's phone OS become relevant?

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Not a question...more of a reality check.
Apr 26, 2011 3:21AM PDT

T-Mobile has made a number very costly mistakes over the past couple years. The first was being the last to deploy 3G data services, next was not purchasing spectrum when they knew their network was going to hit a wall. Lastly, they have never put forth much effort is staying competitive in the area of premiere devices with the onslaught of the iPhone and high end Android devices, at least not until recently.

The reality is even if this deal doesn't go through T-Mobile gets $3 billion dollars and a bit a spectrum from AT&T but they will still be left with nowhere to turn but to find another suitor for acquisition or go under.

I worked for Cingular during the acquisition of AT&T back in 2003. Cingular had a very good network and brand name until they allowed AT&T management to remain and give us what we know today as AT&T. AT&T has no intention of satisfying their subscribers, they just want to have bragging rights that they're larger than Verizon as was the case back in 2003 - 2004. T-Mobile customers should cringe at the thought of how bad their customer experience will be with AT&T.

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Thanks
Apr 26, 2011 3:32AM PDT

Enjoyed your commentary

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Concerned about the merger
Apr 26, 2011 3:21AM PDT

Currently, I have T Mobile. I selected them over others because of their great pricing, lower than what I had and a lot of great features. This is my first smart phone, Android, and happy with it and the service. My concern is that with a merger with AT and T, there would be little competition and pricing will go up quickly. With smaller companies not being able to offer innovation, my concern is that we will be forced to pay whatever the new big companies decide with little in the way of alternatives. As is the pricing is very high, wages stagnant for years and now a virtual monopoly on mobile communication.
My question is that if this merger takes place, we will be looking at a few companies taking over and pricing going up, or even pricing fixing in select markets? Is this the future of mobile communication, high prices, no innovation and monopolies?

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What would you do if you were a Sprint user?
Apr 26, 2011 3:21AM PDT

I've been with Sprint for over 10 years. I've had iPhone envy and am waiting for the iPhone 5. I had an AT&T wireless phone through work and never was satisfied with them so I'm hesitant to make the switch to AT&T. Do you think the Sprint Nexus S 4G will be a good alternative to an iPhone, or should I just finally make the switch to Verizon or AT&T if and when the iPhone 5 comes out?

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Almost done!
Apr 26, 2011 3:23AM PDT

We have a few more minutes, but I'll get to as many questions as I can. The live chat ends at 10:30 am PT.

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T-Mobile Pricing and Discounts Post Merger
Apr 26, 2011 3:24AM PDT

Will AT&T change plan rates for existing T-Mobile customers and will AT&T discounts and incentives be offered to existing T-Mobile customers. I talked to T-Mobile and they said no changes would be made until next year.

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Changes
Apr 26, 2011 3:33AM PDT

If the merger goes through, changes won't begin unit next year at the earliest. So hang tight.

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Which one?
Apr 26, 2011 3:25AM PDT

If this happens, is our best choice to move over to AT&T or hold on and see what happens

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If it goes through
Apr 26, 2011 3:29AM PDT

If you're a T-Mobile customer I would wait and see what happens.

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How will other...
Apr 26, 2011 3:26AM PDT

Service carrier's customers be affected by the merger, whether it goes through or falls through?

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iPhone
Apr 26, 2011 3:26AM PDT

There has been released statements by AT&T stating the iPhone will not by made available for T-Mobile customers if the merger were to go through, yet not?

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iPhone
Apr 26, 2011 3:30AM PDT

I haven't seen that statement, but I'd argue that T-Mo customers getting the iPhone hardly balances out any downsides to the merger.

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LTE vs. GSM and CDMA
Apr 26, 2011 3:26AM PDT

Is it possible to obtain better coverage inside our houses and outdoors as well, taking into account the size of the US?