Spyware, Viruses, & Security forum

General discussion

the avsuite virus

by laycie002 / July 7, 2010 5:21 PM PDT

i need help with getting this virus off my computer it's bad cause it won't let us do anything

PLEASE HELP
audra s

Discussion is locked
You are posting a reply to: the avsuite virus
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: the avsuite virus
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Lacking Information..
by Carol~ Moderator / July 7, 2010 8:41 PM PDT
In reply to: the avsuite virus

Audra..

You have given us very little (if any) information, past "it won't let us do anything". Have you made any attempts to remove it? If so, what specifically did you do?

I realize this is your first time posting. On the very top of where you submitted your post, there's a note (in red) which in part reads:

Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem

At this point the only help I can offer is the following removal guide. "How to remove AV Security Suite (Uninstall Guide)

Scroll down to where you see, "Automated Removal Instructions for AV Security Suite using Malwarebytes' Anti-Malware:" and follow ALL the instructions. Paying special attention to Step 2 where it notes: "It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you run into this problem when following the steps in this guide you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive."

Let us know how you make out..
Best of luck..
Carol

Collapse -
Antivirus Suite vs AV Security Suite
by Carol~ Moderator / July 7, 2010 9:05 PM PDT
In reply to: Lacking Information..

Audra..

The instructions in the removal guide I previously posted, differs very little from the one I'm including below. Look at both. If one is more applicable, follow it. If neither is, let us know that too.

Remove Antivirus Suite (Uninstall Guide)

Carol

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?