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General discussion

Terrible Virus I can't fix!!

Aug 3, 2007 4:11PM PDT

It has been a while since i posted in CNET. Well I finally came over a problem I can't fixed! I had the virus nvcpl and I think I still do. Well after doing alot of safe-mode entering and stuff, my GUI is messed up. The virus is still there and is not allowing me to open Norton 360 or access the internet. I don't know what program that can help me Sad I was hoping someone could direct me to a program. Also this virus I guess is messing with rundll32.exe it seems 2 differnt rundll32 are supposed to run on startup, that is what msconfig showed me.


Thank You

-Sai

Discussion is locked

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First things first...
Aug 3, 2007 4:40PM PDT

How do you know you're infected? nvcpl could refer to a file name or abbreviation, some legitimate and some illegitimate, so the actual name of the virus and what program detected it would be a good starting point.

Second, what exactly happened when you try to launch Norton 360 or the internet? Have you tried reinstalling 360 in case it's just corrupted or installing another browser in case Internet Explorer's just screwed up? If Norton is malfunctioning it could be locking down your internet access, so determining the problem there may be the key.

Finally, be sure to introduce a new security program while in safe mode, such as Avast or AVG, both of which are free. AVG Antispyware is also a good complementary addition, the combination of which may be able to find and remove whatever infection is plaguing you.

Hope this helps,
John

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Sai
Aug 3, 2007 4:49PM PDT

Can you get into safe mode with network capabilities,if so install AVG ANTI SPYWARE and scan in safe mode.You said you are unable to open norton,are you able to disable it,if so also scan with AVG ANTI VIRUS

Also disable NVIDIA(NvCpl.exe),start>run>services.msc

Tom

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If ur sure.......
Aug 3, 2007 7:15PM PDT

it's a virus or maybe a spyware run a scan with spyware doctor. it shud help. Has always helped.

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Thax Guys
Aug 4, 2007 10:57AM PDT

Thanks for you help see Notron can start in safe-mode but the irony is Norton does'nt work in safe-mode the program starts but it says it can run in safemode:/ So i think I wiil try AVG in safemode. Even when I'm in safe-mode with networking I can't connect. Also I know NVCPL is a realted virus because i did my reasearch and i know that it is realted to a virus and I'm having the symptons of that virus. I will try your suggestions and get back to you guys.

-Sai

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There is/was a Virus That Specifically Went....
Aug 4, 2007 4:31PM PDT

after Norton AV. Most go after all AV's but this one was particularly aimed there.
You will have to completely disable Norton to install & run AVG AV & AS.
You might also try "Stinger". Limited # of targets but is run as app & doesn't have to be installed first. You can download on a clean computer and save to CD or USB storage drive. Take home put in CD bay/USB port and double click to run right from media. Free from here:

http://vil.nai.com/vil/stinger/

Only covers about 75 of the most current & wide spread ones but you might get lucky.
If it gets it, I would run other removers and assume on having to completely remove and then install Clean copy of Norton . G'Luck!! Happy