Samsung forum


Terrible customer service, Galaxy Nexus defects

by hollymartins / July 22, 2013 3:58 AM PDT

I have a Galaxy Nexus that after nearly a year lost its ability to charge. Plugging in the charger shuts the phone down immediately, and the area near the charger post gets warm. Basically, similar to these posts:
And, like them, I get the unit back with that simple note, 'Solution:
Let's not even start with them using an acronym, BER, that in my email they do not even explain. (Had to google it.)
Also, that that simply have some tech, without any sort of proof, claim that there was corrosion.
Also, this phone was an unlocked phone that was bought unsubsidized by a contract, for about $400. Samsung is claiming that it would cost more than that to fix this? Unless they are selling phones below their own cost, that is absurd.
Looking around on the interwebs I find many who have had this same issue with this phone. It seems like a manufacturing defect with the charging port or something associated with it.
If anyone else has had a similar issue, please respond to this email. If they cannot honor their warranty, and go claiming 'liquid damage' to hide defects in their products, they should probably face legal action.

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