Hi Mike49PA,
I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.
In the future, you may submit support tickets directly through our support web site by following these steps:
1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!
Thanks,
Jen
CNET TechTracker Support
I've got TechTracker set as part of my daily start up.
About every other day the status message displayed by the taskbar icon shows a message that the scan failed (on the top line where the message is a count of the availabel updates).
I'm running XP SP3 on a Dell Dimension.
Thanks in advance.

Chowhound
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