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Techtracker Plus repeats same upgrades day after day, but...

by bbbdco-100000000000000000000000000275271 Feb 5, 2011 3:30AM PST

I upgraded to TT Plus a week ago. It doesn't seem to be working correctly for me. The free version always worked. Currently, I have 45 apps out of 161 that techtracker says I need upgrading. So I've upgraded all of them. The first day, I did manual upgrades. The next day, I did custom upgrades. Techtracker tells me that the upgrades are installed. But then the following day, techtracker tells me I need to upgrade all the same apps again. They all have the new version numbers. But techtracker keeps telling me day after day that I need those apps upgraded. So I don't know what's wrong with the program.

Mac OS X 6.6.6 MacPro Early 2009 Nehelem, 12 Gig RAM

Dan

Note: This post was edited by forum moderator to remove email address, which may be harvested by spammers, on 02/07/2011 on 4:19 PM PT

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RE:Techtracker Plus repeats same upgrades day after day, but

by CNETSupport Feb 7, 2011 7:53AM PST

Hi Dan,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support