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General discussion

Techtracker: Page Not Found Error

Mar 8, 2010 10:28PM PST

Techtracker is apparently scanning my computer and reporting updates, but I can't view them.

When I launch TechTracker (v 1.3.1, OSX) it reports 56 tracked software pacakges and 7 updates. But, when I click on the "Open TechTracker Page" button, I get a Page Not Found error.

http://www.cnet.com/techtracker/?sid=53e22f8981b3ae314554dfaa32b953bc

I also get this same error when I click the "techtracker" link next to the "welcome, astrobryguy" in the upper right corner of the CNet webpage or when I click on "see installed software" after click on "My software updates" at the bottom of the CNet page.

Thanks!

Discussion is locked

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Posting with wrong UserID
Mar 8, 2010 10:31PM PST

I just made the previous post. My CNet userid is astrobryguy, not hasan_6914. In the upper right corner of the CNet page, it reports "welcome, astrobryguy". But, when I posted a thread to this forum, the userid of the post was hasan_6914.

Apparently, the CNet login servers have gotten these userids crossed up. I've tried logging out and back in. HELP!

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It's a known issue...
Mar 9, 2010 2:03AM PST

It is a known issue that occurs randomly and affects a handful of users for a variable length of time. I am reporting your account corruption issue for the engineers to resolve, but for the time being please click here to view the Read Me on the matter.

Regards,
John

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Does this issue also affect TechTracker?
Mar 27, 2010 2:13AM PDT

Is this crossed-up userid problem also the reason I can't view my techtracker list?

When I run the downloaded program, it reports 7 software updates found, but then if I try to view them, the web browser page opens to a "page not found" error. If the software is reporting software updates found for "astrobryguy", but the web server tries to find the techtracker page for "hasan_6914" that would explain the error. It makes TechTracker unusable for me, but it explains the error.

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I don't believe so...
Mar 27, 2010 5:11AM PDT

In short, that other bug could prevent you from accessing past scans from before the issue arose, but any scans you run while your account is crossed with another would still be displayed normally. I know the TechTracker team is aware of the issues regarding scan results being inaccessible and has been working on a resolution, but I don't believe that the bugs are related or that comprehensive fixes are available for either of them.

Sorry.
John

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TechTracker troubleshooting
Apr 22, 2010 6:21AM PDT

There is actually no one "known" issue behind why a user cannot see their results. From our experience with users who have written in, we are generally able to resolve this after a little troubleshooting.

Thus, I would encourage anyone who has the problem to submit a support ticket to us that explains what they are seeing and that includes:

1. The e-mail address of the account you used with CNET TechTracker
2. Any other CNET e-mail addresses which the machine may be listed under
3. The machine name for the computer whose list you are trying to review.

You can leave a support ticket for CNET TechTracker Support at any time through our site: http://cnet.custhelp.com
Click the "E-mail Support" tab and be sure to select the "CNET TechTracker" entry from the "Category:" drop-down so it is routed to us immediately.

Regards,
CNET TechTracker Support

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We're sorry, but the page you requested could not be found.

For the past 7-10 days (perhaps longer) Whenever I click the "Open TechTracker" button from the TT desktop app, I get the "We're sorry, but the page you requested could not be found." message. I've tried repeatedly at different times of day. I know TT is making upgrades. Is this scenario a result of those upgrades, or should I be looking for another issue? The app and the web page have functioned properly for months prior to this. Have checked login status, etc., cleared cache repeatedly.
This is happening in both Mac Firefox 3.6.3 and Safari 4.0.5. Running Mac 10.5.8 on a MacPro with 8 GB of RAM...