TechTracker Free is replaced by my TechTracker Plus

I did go to http://cnet.custhelp.com several times and clicked on the E-mail Support tab, etc. I did not receive any replies from my several attempts. Since I've had this problem since the first of January, I was desperately trying everything.

Today, so far, I've had luck getting to the CNET TechTracker PLUS site finally. I followed the steps in the help article, "Enabling Your Cnet Techtracker Plus Features". I also printed out pages of questions and answers which is helping to answer my questions. It took me a bit to find it.
Thank you for replying,
I heard nothing from anyone else.
Vinegarhill

Hi Vinegarhill,

I'm glad you've made some progress with your TechTracker Plus issue, but I am concerned about the problems you've encountered with the support site. It's possible that when you initially attempted to submit queries through the support site, you did not click all the way through to the final screen - it can be a bit tricky, as the "Submit Question" button on the initial "Email Support" page is not always the final button you have to click to finish submitting the question.

I see that a support team member did send a response to your proxy ticket yesterday, February 22, at 1:17 PM. Did you receive an e-mail notification of that response? If not, it may have been caught in a spam filter or sent to a junk mail folder.

If you log in to http://cnet.custhelp.com/ and then click the "My Support History" tab, you should be able to see the ticket you have in our system. If you click on the Subject line of the ticket, you can view the entire support thread; our response will be at the top. If you wish to update the thread, scroll down to the bottom of that page and click the "Update Question" button. Type in your update/reply, click the "Submit Update to Question" button, and that will update your ticket in our system.

Please let me know if you have any problems with that.

Regards,
Jen
CNET TechTracker Support

My Tech Tracker Plus now defaults to Free...nothing including help works as you suggest above. I don't have time to continually worry about every upgrade that comes down the Internet. Was this a Windows created issue or your Tech Tracker update that was installed? Usually this program does just as advertised...I will go through the fix suggested above. Should I just reinstall the original version I downloaded?

SLT

SLT,
I do not know who your are. I have been conversing with Gregg or Jenn of CNET TechTracker Support. My issue of installing & reinstalling of Plus seems to be ignored by my previous TT Free. 'Plus' seems to come up sporadically. It seems to be a problem with the cnet site not replacing the 'Free' with 'Plus' for reasons I do not understand. So I do a scan (procedure suggested by Jen & Gregg), then I must log in and log out of Cnet, and then log in again, then click on my TechTracker icon (on my computer); then click on 'Go to my downloads' to make the page change to 'Plus'. It is confusing as to why I must continually follow this procedure. I just do not understand why this procedure is not making a change in program at Cnet. As previously stated, I placed it on my whitelist on my computer, as well as, all my security programs. I am still working to resolve this issue. Thank you for your concern. Vinegarhill

Put it in the wrong place. I cannot get my program to work...and I am not doing what they told you to do.

SLT

Hi SLT,

I see that we sent you a message in an attempt to troubleshoot your issue on March 4. You should have received an e-mail to let you know, but it may have been caught in a spam filter. If you log into http://cnet.custhelp.com and click the "My Support History" tab, then click on the "Tech Tracker Plus now defaults to Free" subject line, you can read our response. If you then scroll down to the bottom of that page, you can click the "Update Question" button to send a reply.

Regards,
Jen
CNET TechTracker Support

Jen, Your reply to SLT was meant for me (vinegarhill). (I had responded to an email from SLT.) After my last email to you, my computer totally quit. I was not able to use it. After 3 attempts at repair, it finally was up and running. Today, I finally logged in to CNET TechTracker Plus and it worked!!! I can't believe it. But I'm holding my breath and hoping that it will stay this way. Thanks so much for your help!
Vinegarhill,
Donna