Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

tech tracker won't download the updates

by lwtempleton Mar 24, 2011 3:42AM PDT

When I choose an application to update and click on "Download now", I get this error message and I don't know what it's really asking for.

Window name: Launch Application
This link needs to be opened with an application.
TrendTracker
Choose an application.

Then there's nothing to choose from and it's not clear what to do.

Discussion is locked

1 Posts

- Collapse + Expand Details

- Collapse -

RE: tech tracker won't download the updates

by CNETSupport Mar 25, 2011 2:57AM PDT

Hi lwtempleton,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect within one business day.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your account.
4. From the "Category:" drop-down menu, choose the "CNET TechTracker" option, and the "TechTracker General" sub-option.
5. Fill in the subject line and the "Details:" section.
6. Click the "Submit Question" button, and please be sure to follow through to the final confirmation page!

Thanks,
Jen
CNET TechTracker Support