Since we may need to do some in-depth troubleshooting here, I have gone ahead and created a proxy ticket for you in our system - you should receive an email within the next few minutes.

In future, you can submit your TechTracker technical issues, questions, and feedback directly to our support team by filling out the form on the following page:

http://t.cnet.com/13Aj1e6

Regards,
Jen
CNET Customer Help