But given you signed up for monitoring what you wrote looks normal and further questions should be to the support you paid for.
Except for that question about monitoring on your personal computer. You can't have it both ways. That is, if you signed up for and installed their monitor software then they do have access to that PC.
That is, you allowed this and then seem to write you don't want this.
I hope I am in the right place for this question, please feel free to direct me if not.
My question is about monitoring my pc.
I was added on to my company's tech support contract, program on my personal computer at home. I have the icon on my computer and if I have a problem I call them. They either help me on the phone or access my computer remotely.
The other day something happened on my laptop, doesn't have the icon so not sure why but it seemed someone was accessing it remotely.
I did a little research and saw vcn software is used to monitor employees and found Realvcn in my programs.
Someone helped me locate files and they seem to show log ins or attempts but they are all another language to me.
There are files under endpoint, tasks, log, all under the program or file Kaseya
I see some that say connection to desktop handler los. The pipe has been ended.
another says; kaseyataskrunner64.exe with a bunch of lines/codes.
I don't know what to look for to see if in fact it is some monitoring, which is not allowed since it's my personal computer and I am on contract, not an employee.
anything specific I should look at or does anything I said here indicate it is a monitoring system in addition to the tech group?
anything specific to look for or does any of this seem to