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General discussion

Tech Support

Nov 24, 2005 6:05PM PST

It seems to me:
1) Tech support staff are imported from far away,
their first, second and often third language
is not the one they have to conduct their support
in!
2) The sheets they read from are at least 19th
generation photo copies.
3) What ever question you ask, they are trained to give
an obtuse, ambiguous or plain dumb answer.
4) They never but never admit that there may be an
itsy bitsy issue with the product they are
supporting, it is always something else causing the
problem.
5) Their whole aim in life, and I supect they get
bonus for doing it, is to ensure that you have to
call again at least twice, on the very expensive
support line.
6) Even after the ninth call when the problem
eventually gets resolved, they leave you with the
distinct impression that the problem was all yours
and that you were interrupting them from a much
higher purpose.
7) The odd one or two are quite good, but there
again, they are all odd.

Discussion is locked