If it's inside the warranty, let them fix it. And I think and I could be wrong you were upset by requests by support.
Here's my advice. PLAY ALONG and do what they ask. They have a checklist of things to try before they arrange for service. If you dig in your heels it may take longer to get the service arranged.
All electronics fail in many ways. You did the search but the DLP white dot is something else.
And again, always get those long warranties on the expensive gear.
I purchased this model TV after reading the glowing reviews here on CNET. Within the first year a white dot appeared towards the center of the screen. I enabled the scroll bar in the menu and it seemed to get rid of it. I knew I should have contacted Panasonic at that time because now that one dot appears to be getting worse and has 2 more friends.
One just appeared about 1/2 inch diagonally down and to the right from the original and another about 12 inches diagonally up to the left. I called Panasonic and they just took down the info and then asked if it happens with all devices in each input. I said yes it appears with everything. He actually asked if I tried unplugging and pluggin it back in...really? I explained the TV was off and the white dots were still there. He said he would have to refer me to an authorized Panasonic repair location, Pinnacle Service Solutions, Warwick, RI.
Has anyone experienced this issue or seen any additional info on it? This is a plasma TV and I saw a lot of search results about DLPs with white dots...maybe I just don't understand but aren't plasma and DLP two different technologies? I am concerned that I shelled out a lot of money for this TV and haven't even had it for two years and I am having what appears to be a major problem. Please help, anyone...!