The CIO, CTO or IT lead takes this and implements it for the company. Not once has it been left for everyday staff to pick and choose these systems.
There are many reasons why this is the way.
1. Company policies such as data safety, HIPAA or other mandates about business data and planning.
2. Backup and maintenance of business critical processes. Tasks would fall under this area.
3. IT would usually do the review about the apps or web pages and compatibility with the smart phones or PCs in the company.
There's more but this is why something's fishy here.
At my company we used the free task management service, but we finally got a budget for a paid service approved.
People who used the premium versions, which one would you suggest? (app, website)