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General discussion

Takes Word and Excel FOREVER to open

by JohnLin May 1, 2007 10:42PM PDT

Dear all:

I know this question may have been discussed quite a lot. But what happen to me is new! It takes Word and Excel FOREVER(about 1~2 minutes no matter how small the file is) to open local(not in the network) files from windows explorer or Outlook's attachment. Funny thing is if I open files from inside the application (ie., by selecting atop menu: File--Open--fileName...), they can be open in 2 seconds!

According to the forum articles, I tried 3 measures which does not affect my problem:
1. checking for ~*.tmp, the temporary files. I found those files in the profile directory and delete these files.
2. Running "services.msc" to disable Indexing Service
3. Disabling Norton antivirus for MS Office (I even uninstall Norton at last)

BTW, I use MS office 2002 sp2, XP Pro sp2, with 2G DRAM. This problem does not affect files such as .ppt, .pdf, .jpg, .... Strange !

Please tell me what to do without reinstalling MS office.

Thanks a lot

John Lin
Email: JohnLinMail@gmail.com
May 2, 2007

Discussion is locked

3 Posts

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Also please exercise your best judgment when posting in the

by r. proffitt Forum moderator May 1, 2007 10:57PM PDT

"Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended."

You didn't heed the other words in the forum note so while you told a little, it wasn't enough for me to tell you what it is.

Tell us this. Did it ever work better? What changed?

Bob

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REMARK

by JohnLin May 2, 2007 11:00AM PDT

Thanks Bob.

The 3 measures I took did not help at all. The slow motion persists.

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I'm stumped.

by r. proffitt Forum moderator May 2, 2007 12:23PM PDT

I don't know what you tried. The usual normal.dot thing, the DMA flip, the disk cleanup, etc. Most clues are needed so we don't duplicate what you did already.

Bob

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