Tab Key Doesn't Work in Samsung Smart TV Internet Browser

Question

Question

Tab Key Doesn't Work in Samsung Smart TV Internet Browser

by rspiet Dec 10, 2012 2:42AM PST

I bought a new 55 inch Samsung Smart TV with a included keyboard. When I am browsing the internet, the Tab Key does not move to the next field like it does on a computer. It is very difficult to move from field to field on a form without this. How can I get this to work correctly?

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Model Number

by rspiet Dec 11, 2012 3:52AM PST

My model number is UN55ES7150FXZA, but it is not limited to my model. My girl frield also has an older Samsung smart tv with a keyboard. The tab key does not work on that either. In fact, trying to type anything, including web addresses into the web browser is just difficult. The user should have the option for the on-screen keyboard to not display if an external keyboard is connected. Why can't the whole web browser just work like it does on a p.c.

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Re: Model Number

by Samsung_HD_Tech Samsung staff Dec 11, 2012 5:42AM PST

Hi rspiet,

I gave my product specialist this feedback. He's looking into it to make sure there's not currently a way, but he's the best person to make a recommendation on something like this to product development. So it's been forwarded appropriately. Sorry for the inconvenience it has been.

Regards,
HD Tech

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Samsung_HD_Tech · Answer 1 · Dec 11, 2012 12:33AM PST

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Answer

Re: Tab Key Doesn't Work in Samsung Smart TV Internet Browse

by Samsung_HD_Tech Samsung staff Dec 11, 2012 12:33AM PST

Hi rspiet,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to help you most accurately, please provide the complete model code for the TV?

Regards,
HD Tech

Tab Key Doesn't Work in Samsung Smart TV Internet Browser

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