General discussion

T-Mobile vs. Verizon

Sep 30, 2005 4:14AM PDT

Our company is switching wireless companies. Our options are T-Mobile and Verizon. I would like to get customer feedback regarding both companies. Which is better for customer service? Reception? Located in Northern California. Thanks Happy

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Reply to: T-Mobile vs. Verizon
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Oct 2, 2005 4:07AM PDT

But T-Mobile's cheaper, so if you can live with worse reception go with it.

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t-mobile works well
Oct 2, 2005 9:54AM PDT

it really depends how strong the service is in the area yuo live or work.t-mobile has much stronger service were i live so i prefer t-mobile plus it,s very fare as far as cost.there customer service is much better then verzions.

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Verizon Wireless
Oct 3, 2005 11:35AM PDT

I say Verizon Wireless is a better choice. T-Mobile has better plans and a better phone selection, but I find T-Mobile only works in major cities, providing they have sufficient coverage of the area and handle the capacity of their network. Chicago is a market where T-Mobile has done a poor job of covering the entire market. Also unless you plan on getting a quad-band phone, just to get the 850 band, which is also needed in the USA, then T-Mobile is not the service to go because with only the 1900 band, which is used on most T-Mobile phones, you almost have to be on their network for the phones to work, or in a market where Cingular uses the 1900 band as well. Smaller GSM services typically serve rural areas and use primarily the 850 band, so a single band 1900mhz phone is useless in much of the USA. At least with Verizon Wireless, while it's a CDMA service, they have the 800 & 1900 bands on all phones. That way you have the 1900 band in heavily populated markets, and the 800 in less populated markets. I would give Verizon Wireless a look. I've had Verizon Wireless for 3 1/2 years now and would hate to lose them.

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Totally Agreed
Jul 28, 2012 11:01PM PDT

I've had both carriers, and Verizon's reception is superior by far in the Orlando, FL, and in the Chicagoland area. In Orlando, I have to go near a window to make a call on my Tmobile network. I have gotten used to having to recall people four or five times to complete a conversation. Ironically, I used Tmobile on a much cheaper LG phone with no contract -- never dropped a call. When I switched to a $600 smart phone, I have to go to the upper levels of my home for reception. When I complain, they say they will send a stronger signal within 48 hours. That fix works for about one day, and I'm back to the 30 seconds to even get a dial tone.

Never had one reception problem with VZW, although I prefer Tmobile's customer service. But, what difference does decent customer service make when you can't make a phone call. I've used their 611 service to try to get tech support -- that call dropped 4 times until it got to the point that I would tell the Tmobile person to please call ME back if the call drops!

I'm changing carriers -- ETF aside -- it's just not working for me.

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Oh Please...Not Even Debatable...
Oct 3, 2005 12:06PM PDT

...Consumer Reports has looked at cell phone carriers repeatedly with respect to signal coverage, dropped calls and customer service. Verizon consistently sweeps every category hands down. If I recall, T-Mobile was always consistently either the worst or close to the worst in each category. Verizon's weaknesses are their phone selections, which are mediocre, at best and their costs, which are a few bucks higher.

Sure T-Mobile's cheaper but, guess why? They're awful! Like Mom always said, "you get what you pay for!"

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Oh Please....Not Even Debatable
Oct 3, 2005 2:36PM PDT

*LOL* That is so true. I agree totally.

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Oct 5, 2005 8:06AM PDT

Sure, you get what you pay for. But if someone just wants service in and around their town, and T-Mobile covers it, why not?

Actually, Money magazine recently reviewed carriers' indoor signal strength and found Verizon consistently performing poorly. Cingular topped their charts, and T-Mobile was pretty much equally as bad as Verizon.

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Depends on area
Oct 17, 2005 3:13AM PDT

My first phone with Verizon Wireless was the Motorla 120c. That phone would only work in areas that had at least 3 bars, not counting the transmission bar. That phone woudn't work in most buildings and some neighborhoods. I upgraded to the Samsung a650 flip phone with Verizon Wireless and that works in more areas that the Motorola didn't. There are still a few areas where my Samsung still don't work, and that's because there are no Verizon towers in those areas. There are neighborhoods that the wireless companies (not just Verizon) want to put up towers, but the residents keep them out, then complain that reception isn't good. Luckily for me, I live near a 500 ft. tower that has every wireless carrier on it except for Nextel, which chose to locate on an electrical tower a mile west of the 500 ft. tower before they sold to Sprint.

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I agree
Jul 28, 2012 11:15PM PDT

I have Verizon here in Chicago (south side) and the indoor signal is nill to none, most days I have to go outside across the street to use my phone( a motorola droid X2)

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no comparison
Oct 14, 2005 7:30PM PDT

I've been a customer of both. I did like T-Mobile's plans at the time. They had some good minutes at a very good price. However what good are well priced minutes if you can't get signal? It was TERRIBLE! I truly wish they had good signal service because I love their SideKick internet/mobile phone device. But after very, VERY poor performance, poor signal quality, poor customer service, I left them and won't ever look back.

After a brief stint with Cingular (I was told I could upgrade my phone and plan mid-contract if desired, and then when I tried to, I was told I couldn' I dumped them), I'm with Verizon. I have never had an issue with signal or signal quality. Their customer service has been astounding! What's more is I'm in Baton Rouge, Louisiana, one of the areas affected by hurriane Katrina. Every other cell phone service had issues for quite a while after the hurrican hit, particularly Cingular. But Verizon never missed a beat. Even though they are somewhat more pricey than others, as PsychDoc said (Hey Doc!!) you get what you pay for! I'll never leave!!


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What are you looking for???
Oct 21, 2005 3:46AM PDT

Verizon apparently is consistant in the US, but if you travel to every other country in the world, GSM is the move and verizon phones won't work or you have to pay them for access and all this other nonsense. T-Mobile does tend to have spotty service even in large cities like NY where I live, but they do have the best customer service by far. So if you plan to stay on the main land, and don't mind paying for an overpriced phone, go with Verizon

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International Issues
Jul 28, 2012 11:05PM PDT

My understanding is that with the smart phones, VZW has to and is changing things because folks are yelping about not being able to use phones internationally.

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Did you even look at the age of this thread ??
Jul 28, 2012 11:42PM PDT

This thread was started 7 years ago and so was the response you commented on.

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Oct 22, 2005 5:07AM PDT

i guess it depends on where you live or if your in a specific market...but i dont have trouble getting a signal, with t-mobile it doesnt matter how many bars you have. if the phone screen says t-mobile on it, you can make and recieve calls no problem. and it covers me whereever i go. there actually not bad going inside buildings in stuff either. i was covered with t-mobile all the way through alabama when i went to destin this summer. T-Mobile isnt as sucky as everyone says. they have the best customer service ever. jd power and associates agrees with that!

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T-Mobile, hands down.
Oct 14, 2005 8:43PM PDT

I would defenitely pick tmobile. Most of the people that said tmobiles signals poor are just biased people. Im very fair when i write reviews or give help.

First of all,
Verizons plans are rediculous. with verizon, my friends get 450 anytime minutes and nites and weekends for 39.99 a month, while on tmobile, i get 1000 for the same price!.Tmobile has excellent reception in most of the areas ive traveled to. Verizon has a larger network because it still runs on old technology. Verizon also has more multimedia features than tmobile, but of course there extremely overpriced.Verizon has a horrible selection of phones, most are motorla, which are cheaply made phones.Im not being biased when i say that, as the editor of a local newspaper. 80% percent of motorola owners say they will never get one again.

Also, EVERY SINGLE verizon customer ive asked has said that they hate verizon with a passion. with reasong like , overcharging numerous times, horrible customer service,bad phones,and most text messages and emails sent are never received by the other person.

Tmobile has received 4 awards for JD Power And Associates in just two short years.including:

"2005 Highest Ranked Wireless Customer Service Performance

2005 Highest Overall Satisfaction Among Wireless Telephone Users": Northeast, Mid-Atlantic, Southeast, North Central, Southwest and West regions

2004 Highest in Overall Customer Satisfaction with Wireless Retail Service"

"2005 Highest Ranked Call Quality Performance": Northeast and Southeast Regions.

Tmobile has a great selection of phones. has great prices on devices and plans, and has excellent customer service.

I hope this helps

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Yea... I'd put it down if it was T-Mobile and in my hands
Oct 15, 2005 3:39AM PDT

I've had Verizon since 2001. They were the fifth cell phone company I have had. They're customer service has been beyond compare and I have traveled all over this country with my business including some very remote areas and have only been two places where signal was even a little bit of an ittue (Tulsa was one and I can't remember the other).

If you travel extensively Verizon will be the hands down winner. Also, if you use alot of hours, the price is not bad. I also have a V-Cast phone and like the V-Cast and Mobile Web 2 features. If you need high speed internet access on the road, Verizon's EVDO network is by far the fastest cell based broadand network.

I like Verizon enough that if someone offered me free service on any other network, I'd continue to pay to keep my Verizon service.

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OK, Tell Me You're Kidding...This Just Has To Be A Joke...
Oct 19, 2005 6:30AM PDT

...T-Mobile is garbage. "Customer service?" Hell they have to look it up in the dictionary just to figure out what it means, no less provide good customer service. Whoever issued those bogus "awards" you reference have to be on crack. Ever hear of a little publication by the name of "Consumer Reports?" You may want to check out their ratings of cell phone carriers in about a dozen different markets alla round the US. Verizon was #1 in every single one of them, in every single category. T-Mobile was dead last or next to last in each of these markets. You really have to be kidding with your post.

Un-freaking-believable. People come here to get honest, accurate information and they read your post!!!???

For god's sake man, do your homework before you post blatently inaccurate, untrue foolishness.


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Take it easy he, is only 15. I guess he is not as objective
Oct 19, 2005 7:01AM PDT

as he claims to be.

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Oct 19, 2005 7:06AM PDT

...OK then, maybe with time he'll be fully cooked and be able to "smell the coffee" as it were.

He probably just needs a little more time in the proverbial oven. ;~)

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(NT) (NT) lol
Oct 21, 2005 4:35AM PDT
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How about you check the facts
Oct 21, 2005 3:37AM PDT

If you check the JD Power website, you will actually find that T-Mobile wins or ties with Verizon in 4 out of 5 categories and yes even won the award for best customer service, so there's no need to belittle others when they post factual information that you don't like. So, yes, it is honest, accurate information.

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Well, That About Does It For J.D. Powers Then...I Get My...
Oct 21, 2005 4:33AM PDT

...information from Consumer Reports and Verizon totally dominated T-Mobile in every category in every market.


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Oh. And By The Way...Did You Notice The Responses Here?....
Oct 21, 2005 4:36AM PDT

...Pretty much mirrors Consumer Reports, doesn't it?

People are grossly dissatisfied with T-Garbage everywhere and very loyal/satisfied with Verizon.

It's clear as day, what part don't you get? You don't suppose it's a conspiracy do you?

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You miss the point entirely
Oct 21, 2005 4:57PM PDT

I did actually notice the responses, my point is that it isn't necessary to belittle others for stating published fact. I guess you didn't understand that.

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Oct 22, 2005 1:16PM PDT

how do you find these consumer reports, i want to see it

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Go To A Library Or Subscribe On Line...
Oct 22, 2005 1:26PM PDT

....Article was about 6-8 months ago if I recall correctly.

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customer service??
Oct 23, 2005 1:25AM PDT

I'm tired of all the posts about T-Mobile's fantastic customer service. If my bill is presented in a timely manner, the charges are accurate, and I can add/remove features, etc from my phone, the website, why would I care about the provider's customer service? I shouldn't be calling anyway.

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Oct 23, 2005 5:41PM PDT

Maybe because sometimes people don't understand what is going on and need to ask someone for help? In those likely situations, customer service is pretty important.

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Calling vs. online help
Jul 28, 2012 11:19PM PDT

Seriously? What about those charges that are not accurate OR questions about your plan or tech support? All issues are not fixable using your phone! You should care about customer service -- you will eventually need it.

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JD Powers?
Jul 28, 2012 11:17PM PDT

Everyone keeps citing JD Powers, et al, to prove a point. I want hands-on experience regarding these companies from the little man who actually uses the service in particular markets. With all due respect, JD Powers' testers might be closer to a window during their test. No name calling is necessary - I agree with you on that. Just the facts on personal usage. I can find stats and surveys from numerous sources, but my personal experience will always win out on my decision.

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