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General discussion

T-Mobile USA: International Text Messaging? Secret Practices

Sep 29, 2004 2:23AM PDT

I wonder if any of you had received any notification from T-Mobile that international text messaging charge has changed on August 29 from $0.05 to $.15 per message.

I know it did change after I called them. They told me 2 things: 1) one rep said that since very few people used this, they did not care about notifying customers, 2) 2nd one said that they sent an insert to customers.

I checked my last 2 bills--no insert, no info, nothing! It is not posted when you login into your account--you need to search for that change on T-Mobile site! One rep told me that it was my responsibiliity to figure that out.

Secret practices?

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