While I never signed for T-Mobile service, I know people I work with and an acquaintance who have T-Mobile complain that they have lots of dropped calls, one mentioned lots of static, and half the time can't make calls because the network is busy. This is all in NW Indiana while the one with the static problems lives in the Chicago suburb of Wheeling. The city of Chicago is even worse not being able to use the service at all because the network is busy, and last month, T-Mobile had a network outage in Chicago because of the network not being built up to handle the increased demand. Cingular at least is making an effort to get their network built up in Chicago, especially now that they acuired AT&T's assetts & customers. At least in the Chicago market, Verizon Wireless can handle the demand of calls and data being transmitted through their network. T-Mobile needs to sell their service to someone who can spend the money to maintain it, which they don't. Vodaphone wants a GSM network and Verizon Wireless wants their partnership with Vodaphone to end because of the companys' difference in digital network (Verizon wants CDMA & Vodaphone wants GSM).
Hello,
Hate to badger a company but tmobile has really tanked. Our first year with them was great...only had to call support once or twice...I don't even remember why.
This time, however, we're really getting the shaft put to us.
Billing:
We get charged for receiving text messages when we don't even do that! Also...they cost .99 each! OUCH
They turned us over to collection agency a couple of months ago. We have never stiffed anyone and almost never late. I called them...they said oops...a system glitch....our billing cycle hadn't even ended yet much less been late enough to merit the collection agency.
Support:
We've probably had to log 15 plus hours wating on the phone for support. We have had to call them quite a few times.
Reliability:
I was working at a location in which I had to be in the attic. It's over 100 outside so I don't know about the attic other than it was dangerously hot. I was getting nervous because I was getting too hot/dizzy/whatever and tried to call somebody...guess what.... Network busy. Network faillure. etc.... I couldn't make a simple call for help.
Can't contact my wife mobile to mobile. There's a 50/50 chance we will be able to talk.
Dropped calls. Never had them before...daily experience now.
I asked about terminating our contract because of these problems. They have our call logs. I was told if we do, "T-mobile will come after you for a $200 penalty Per phone." They then gave me a number to fax a request to but to make sure I didn't use my cell number as my contact info...how ironic...
The list goes on...
Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic