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System won't show DVD drives

by icewinger / November 25, 2008 8:27 AM PST

Have a Dell Dimension 4550 with XP. DVD and CD drives started to act up. Replaced both units with new LG DVD writable units. Can't get new drive units to show on "My Computer". Both units have power since trays open and close. Any suggestions as to cause. Have also tried swapping connection cable from board to drives from a sister unit that is working OK. Everything else works fine with machine.
Thanks
G3

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Tried Removing The Upper and Lower Filters Yet? And...
by Grif Thomas Forum moderator / November 25, 2008 8:42 AM PST

Follow the instructions in the link below and see if it fixes the issue.:

http://support.microsoft.com/kb/314060

Since DVD drives like to be set to "master", how did you set the jumpers?

Hope this helps.

Grif

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Tried Removing Upper and Lower filters
by icewinger / November 25, 2008 10:26 AM PST

Thanks, Grif
I tried the suggested fix without success. I have tried the jumper settings as both Master and select on one DVD writer and Slave on the other with no success. The hardware manager doesn't show either drive. I am becoming fearful that the motherboard has failed... Know of a way to check?

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One Should Be Set As Master, The Other Slave
by Grif Thomas Forum moderator / November 25, 2008 1:45 PM PST

Generally, use the same plug where your original DVD drive was placed as the master.. The other plug, which originally contained the CD drive, should be set as slave.

Next, access the BIOS to confirm that both drives are recognized.. What does that say?

Hope this helps.

Grif

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