I have read most of the posts about this issue and nothing helps I'm not the most 'puter savey person but have tried most things I'm comfortable with. I have also checked and made sure system restore was turned on and it is, I have run a virus scan ( Norton Pro )and made sure it (sr) was not excluded, spy Bot clean, Adaware comes back clean also... I read the Microsoft trouble shoot page and it didn't help.. Now what? I have 2 computers and they both do the same thing. Afew weeks ago I was able to delete the restore points and created a new one and it worked right after that but now nothing I do can make it work.. some one suggested an update for system restore but I never found it. I went to hp and ran their updates and that did not help either.. I'm stumped.. and I'm sure I'm not alone!!!
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