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system restore malfunction

My 16 year old downloaded Furcadia while I was away. When I came home, he was playing and listening to music (playlist on another site.) I got on computer and removed Furcadia. Suddenly, the computer had no sound. I checked all settings and hook ups. I went into control panel and checked to see if there were other harmful programs that had been downloaded. I also removed Highjack This. Still no sound. I tried System Restore, but I received "The application or DLL c:\WINDOWS\PCHealth\HelpCtr\Binaries\pcshell.dll is not a valid Windows image. Please check against your installation diskette." I tried running Ad-Aware. The language was in German with no English choice! (Never had that happen before!) I redownloaded Ad-Aware, scanned, removed spyware, and still no sound or system restore. I downloaded Glarysoft to check for registry problems and repair files. Still no sound and no ability to system restore. Could you please help?

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system restore malfunction

In reply to: system restore malfunction

You need to supply more information. What is the operating system? Do you have any audio devices listed in device manager?

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system restore

In reply to: system restore malfunction

So sorry...Windows XP

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system restore

In reply to: system restore

Check the control panel (classic view)for "sounds and audio devices". Double click to open, and click on the "audio" tab across the top. Make sure the proper device is listed under "default device".

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audio check

In reply to: system restore

Yes, it is also the default device.

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audio device

In reply to: system restore malfunction

Intel(r) Integrated Audio device is on computer

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audio device

In reply to: audio device

OK. Check the volume control by clicking on the volume tab across the top of the "sounds and audio devices" dialog box, just in casre the program changed a setting.

If nothing is out there, I would remove the device in device manager, reboot, and have windows discover the device and reload the drivers.

If that dowsn't work, check the motherboard manufacturer's site for updated drivers.

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thanks

In reply to: audio device

Thanks, I'll try.

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And did you?

In reply to: system restore malfunction

I mean: check the dll? I find it a rather helpful message.

Try running sfc /scannow (have your XP disc ready, if it asks for it). Or copy the file from another XP installation.

Mine (but it's Dutch, so it's not exactly yours) is version 5.1.2600.5512, from Microsoft, dated Feb 20, 2007, modified 14-4-2008, and 102,912 bytes. And it pchshell.dll, not pcshell.dll.

Kees

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