Norton by Symantec and other security suites break system restore. Same story for a lot of malware.
There is some talk that Microsoft should be more draconian about this and never allow any software to tread into system restore. But that's a discussion for another forum.
Since your post is light I'll leave you with this link -> http://bertk.mvps.org/html/symantecdoc1.html
Bob
Do not understand why my System Restore frequently will not restore.
I used Ccleaner because I had installed a few programs and uninstalled some. (Computer had been working fine before that). I rebooted and could not get back online. I had saved what I had deleted in Ccleaner and put it back into the registry. I rebooted and still could not get back on line. Then I tried two restore points, one from earlier yesterday ?that did not work?and one from a couple of weeks ago and that did not work. Then I went to Safe Mode and chose last known good configuration, and that did not work so I left to scream for a while, and unplugged the computer from the wall thinking that might help it. Guess I will have to delete all of my restore points when I do get back online and restart them again. Got back two hours later but still could not get online. Sometimes in the past unplugging the computer helped a lot.
So I called Verizon, got someone in India and they could not connect me on the Ethernet so we tried USB. Still no luck. Tried my ISP again and again got someone in India and they couldn?t help me. Finally today 6/14/2010 10:45:29 AM, I called my ISP again and talked with a lady in Canada and she was able to connect me.
So, I guess the bottom line is that Ccleaner messed me up so do not plan on using it again, but still do not understand why my restores do not restore.

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