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system restore

i contacted HP about a problem
with programs loading when using
ctrl+alt+delete.the systray is not
there.they said to use system restore
and pick a date when computer was working
ok.they said files were corrupted or
deleted.i am trying to help my sister
in law out.i am going to install 512mb
ram.before i do want to try to fix
slow has spy subtractmd,
mcafee virus protection.i ran both.

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Please explain

In reply to: system restore

1/You said "i contacted HP about a problem
with programs loading when using
ctrl+alt+delete" - what programs and what problems and what has ctrl+alt+del to do with the problem other than viewing the task manager??
2/ you also said "the systray is not there" is this the problem - can you see the clock
You have not told us anything about your system as requested or really defined what the problem is so please elaborate.??


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re:system restore

In reply to: Please explain

sorry about my post not being more defined.
it is a hp 511n has a intel 1.3 ghz.processor,40 gig hard drive,128mb.ram,
IE 6.0.the computer has spyware subtractmd,mcafee
virus scanner.ran both found spyware and removed it.
the problem is it takes 5-6 minutes,for desktop to load.i always delet temp.files,and defrag regularly.
it also is slow shutting down.i just purchased 2
256mb ram cards.i have not installed them yet.could
this speedup bootup and shutdown.this computer can take 512mb.max.

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We are getting closer, I think?

In reply to: re:system restore

You haven't addressed my first post fully RE:-
1/what has ctl+alt+del to do with the problem and why are you doing this - I ask was it because you wanted to view the task manager?
2/ you say things are not in the systray - I asked is the clock showing (and you do mean systray and not the taskbar as well??)?
3/ You said you "had problems with programs NOT loading" - I asked what programs?

In your second post you say:-

4/you have problems with a slow boot/shutdown times (no mention of program not loading but just slow!)?
5/You found spyware and deleted it, but dont say what spyware it was?.
6/You haven't said if these problems have occurred as a result of the spyware removal.
7/ You haven't said if you tried to do a restore point as HP recommended, if not why not?.

I want you to do the following:-

8/ goto "admin. tools" then "event viewer" look in the "systems" and "programs" sub-folders - look for any error or warning messages - double click on them and write down what they so (also follow the link to "help and support" and copy the URL for me so I can read what it says as well.
9/ Goto start/run and type msconfig - a window called "sys config utility" will appear - check the box that says "diagnostics mode" then reboot (a window will appear just check the box "dont show me this again). Tell me if this solves the problem?
10/ Tell me about any error messages you have been receiving (exact error message)?
11/ If these problems have occurred sines running your spyware program then try the "undo or undelete" function if the program has one, most do.
12/If the above solves the problem then download "Ad-Aware SE Personnel" from Run the program and let it find the spyware and remove it -

Please reply to these question mirroring the item numbers.


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