You haven't told us how you attempted to reinstall XP but at this point, I would use Dell's Recovery discs or their Recovery Partition to completely reformat and reinstall everything back to it's factory condition..
Because a reformat will wipe your drive completely, make sure to make copies of your important files, documents, etc. to a DVD/CD or flash drive.. Once that's done, start the recovery process by placing the Recovery disc in the DVD/CD drive, then restart the computer. Follow the prompts to reinstall Windows and all programs.. BE SURE to use the Dell driver CD after installing Windows.. It may be named "Drivers" or "Resource CD" or something similar but those drivers are critical to ensure that all hardware functions correctly.
Once that's done and the machine is running correctly, then immediately download the full SP2 installer from the Microsoft link below. It's a large file so you'll need a broadband connection.. If you don't have one, use a friend or family member's computer to download the file, then burn it to a CD and transfer it to your computer desktop.. When you're ready to install SP2, temporarily disable any antivirus on the computer, then run the file to install SP2..
Once that's done, if you haven't already, you might want to burn a copy of the large SP2 file to a CD so you can use it later, if need be..
Next, visit the Windows Update site using Internet Explorer and download/install all critical updates there.. If will offer an option to install the new Service Pack 3 or install the updates only.. It's up to you as to whether you want to install it..You might want to wait a little while and confirm that your machine is function correctly but eventually you'll need to install that as well.
Hope this helps.
Hope this helps.
I have a Dell computer with Windows XP Home Edition. I recently developed spyware and malware. I tried to install nortons 360 virus
protector, but unable to do so because i had not updated to Windows SP2. I can not download SP2 due to spyware. So my coworker told me to reinstall windows. So I tried doing this, it would not reinstall, but keeps restarting over and over. Then the blue screen comes up with the error "Bad Pool Caller. Is there anything you can tell me to do?