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System Freezes

by mikcarsd / December 17, 2004 11:49 AM PST

My niece lives 100 miles away and has a system that freezes on her. She sent it to me where I added a HDD cooler and ran it for 48 hours. It ran perfectly so I sent it back.
It failed for her and wants to know what to do next. It is an eMachine she bought in January 2004 runing XP w/Service Pack 1; CPU=Cel2.6; HSM=256DDR; HDD=40GB.

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by Merl Priester / December 17, 2004 4:05 PM PST
In reply to: System Freezes

Warranty on emachine is usually very short and if you open the case, negates the warranty altogether.

Try memtest,

let it run for several hours. (should have 0 errors)

Also try taking off the cover and place a fan blowing inside to see if it is a system heat problem.

Look at the HSF make sure the heat sink is clean.

Also, they usually put very samll PSU units inside, find the highest wattage PSU that will fit in the case, and replace it.

IMHO never buy emachine. I have seen nothing but problems with them. I know some survive but they are cheap for a reason.

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by Cursorcowboy / December 17, 2004 10:21 PM PST
In reply to: System Freezes

Huge word that, which should be narrowed down to the narrowest point with a full description what when, where, and what was in progress at the time.

1. The article [Q331506] explains that when you try to put your computer into standby or hibernation more than one time in a session, your computer does not stand-by or hibernate as expected. Instead, it stops responding (hangs) while displaying a "Preparing to hibernate" or "Preparing to stand-by" message and generally occurs if a Nero CD-burning program from Ahead Software AG is installed.

2. The article [Q826959] explains that when you try to wake your computer (that is, to bring it out of standby or out of hibernation) by using a USB device, such as a USB mouse or a USB keyboard, the computer stops responding, or "hangs" but may be cured by installing the Windows XP SP1 USB 1.1 and 2.0 Update, [Q822603].

3. The article [Q828693] explains that a computer may stop responding, or hang, when it writes files or folders that are encrypted with the Encrypting File System (EFS) to a partition that is formatted with the NTFS file system. When your computer hangs, you cannot access the contents of the partition and you have to restart your computer to restore functionality.

4. The article [Q286350] discusses Autodump+ (ADPlus.vbs) a new tool from Microsoft Product Support Services (PSS) which is a console-based Microsoft Visual Basic script that can be used to troubleshoot any process or application that stops responding (hangs) or fails (crashes).

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by fran / December 19, 2004 12:00 AM PST
In reply to: "Freezes"

I am NOT using a usb to connet my mouse or keyboard to the computer. Please advise and Thank You

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by dlgrimm / December 19, 2004 3:44 AM PST
In reply to: System Freezes

First defrag the drives and do scandisk then check for hardware and software compatibility issues.- then
Four things. CPU Cooler, Power supply not enough, Bios update to latest version. then check and or replace system add on memory chips if these still do not do a fix then time to replace the motherboard and there are some good ones out there, Good Luck!

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