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Question

SyncMate

Nov 29, 2011 3:32PM PST

Had SyncMate installed and have removed but reminder to update keeps appearing, cannot find any trace of this to remove?

Discussion is locked

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Answer
SyncMate
Nov 30, 2011 5:53PM PST

This issue occurs because SyncMate hasn't been uninstalled correctly and some of its traces are still present in your system. You will find details about correct SyncMate uninstallation in this article.

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Had already tried unistaller before posting this
Dec 2, 2011 8:10PM PST

Did not work. Sad

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SyncMate
Dec 4, 2011 5:48PM PST

Can you please send email to our Support team at support @ eltima.com with the "CNET: SyncMate issue" subject line? I will inform them about your issue and they will get back to you asap. Sorry for inconvenience.

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already sent request
Dec 5, 2011 3:45AM PST

3 days ago, still awaiting reply.

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SyncMate
Dec 5, 2011 7:25PM PST

I've asked our Support representatives and they said there are no unread or unanswered emails with the issue you've described here - I'm afraid your email was not delivered.

Can you please send an email to our Support team with the subject "CNET: SyncMate issue" (you can send empty email, we just need to know your email address to provide you with detailed instructions in reply).

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Thats strange
Dec 11, 2011 11:35PM PST

Because I received a reply which just repeated your suggestion, so still no closer to ridding myself of syncmate.

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SyncMate
Dec 12, 2011 5:41PM PST

Oh, I see now. You said that have contacted our Support team "3 days ago, still awaiting reply.", that's why I asked them to serch for unanswered emails with this issueHappy

If the solution our Support team (and me) suggested didn't work, we will need to investigate this issue and will need your assistance. That's why I'm asked you to send us email with "CNET: SyncMate issue" subject so we could identify your email and reply to you.

BTW, which version of SyncMate did you use - Expert or Plus? (SyncMate Expert can be purchased on our website and on website of our resellers, SyncMate Plus is available on the Mac App Store only).