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Sync Master 2494HS Light Issue

Hello,

I have a Samsung SyncMaster 2494HS LCD display.

Today during normal use it blinked once then the backlight just switched off.

If I turn the monitor on and off again, it lights up as per usual and stays lit for about 2seoncds before dying again. If I hold a LED keyring-light close to the screen I can see my computers display there, but it's just not being lit at all. It also does the same thing if I switch over to the HDMI input (stays lit for a second then dies).

Less than 9months old, haven't had any issues with it.

Thanks for any help.

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Sync Master 2494HS Light Issue

In reply to: Sync Master 2494HS Light Issue

nicholasmills,

I'm sorry to hear that you're having issues with your 2494HS.

Unfortunately, outside of checking the cables and the power supply, there's not much that I can do to help troubleshoot the issue.

However, it's likely under warranty and can be repaired. You can call 800-SAMSUNG or fill out the online form here:

http://www.samsung.com/us/support/online/supportOnlineServiceRequest.do

--HDTech

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Sync Master 2494HS Light Issue

In reply to: Sync Master 2494HS Light Issue

I've been intouch with the retailer whom I purchased it from, thanks for your time.

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