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Resolved Question

Symantec Endpoint Protection and the DWH***.tmp files

Jun 4, 2011 7:28AM PDT

My question concerns Symantec Endpoint Protection version 11.0..., an Internet Security program. For several years, this program has become an enormous annoyance to its users, and the problem has not been resolved by the manufacturer (Norton/Symantec). There is a file in the Endpoint Protection program entitled DWH Wizard and, of which, I believe generates the DWH.*** tmp files that Endpoint's own anti-virus program (auto-protection scanner) identifies as Trojan Horse files. These DWH***tmp files reported by the Endpoint Protection program may be nothing more than a False-Positive reading as Trojan Horse files. Nevertheless, these files are generated in unimaginably large numbers. Who can really afford system slow down, giving up harddisk space taken by these files on a continueous basis. I am hoping that the Technical people at CNet might be able to shed some light on this problem. What is the DWH Wizard file and what purpose does it serves in the functionality of the Endpoint Protection program? Why haven't Symantec addressed and resolved this problem? Is this a problem with all of Norton/Symantec's security protection programs? What can be done to eliminated this problem, other than finding another Internet Security manufacturer with a better/functional security program.

I am sincerely hoping that CNet with its technical expertise will take a serious look at this and provide some insight.

Discussion is locked

jido1 has chosen the best answer to their question. View answer

Best Answer

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Fixed in RU6 MP1
Nov 28, 2011 12:08AM PST
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Fixed in RU6 MP1
Dec 11, 2011 9:57AM PST

Hello Thomas,

Thanks for the heads-up. I'm certain that those still using Symantec EndPoint Protection will appreciate you to no end. I certainly appreciate anyone who shares their knowledge or open doors to other options. Thus, eliminating enormous levels of stress and frustration. Thank you, again.

Best regards,
Jido1

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Answer
My thought is simple.
Jun 4, 2011 8:07AM PDT

Hate it? Gives you trouble?

Uninstall it and use something else.

There is no cure since it is closed source. Only Symantec can tweak and fix it to your liking but Symantec is not here.
Bob

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Symantec Endpoint Protection and the DWH***.tmp files
Jun 4, 2011 4:47PM PDT

Thanks Bob!

When you come right down to it, I think your response nailed it. It would have been so much simpler, had I employed the principle known as Occam's Razor as you have. You've said alot and kept it all on the ground floor.

Thanks again,
Jido1

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Thanks for
Jun 5, 2011 3:04AM PDT

Thanks for that reply. If there is some tweaking I can't find it. It appears pretty much locked down and while some programmer might schedule a job to delete the files it's likely that Symantec's apps may label such an apps malware or virus.

I know that the simple "Hello world" compiled with Visual Studio 2008 is called something bad by many scanners. Why is a mystery.
Bob

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Answer
How we revented and dealt.
Jun 6, 2011 3:02AM PDT

Hi jido1,
By following two points we have had very little problem with this issue.
1. (PreventionHappy Before migrating from SAV to SEP, set quarantine retention to the minimum (1 day) as recommended in the migration documentation.
2. If you experience the issue, clean out quarantine(s) and whatever temp files you can get to under C:\Documents and Settings\All Users\Application Data\Symantec

If you need any further help there are posts online.
HTH
John

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Answer
post script \xfer
Jun 6, 2011 4:13AM PDT

PS In particular, clean out the \xfer folder, and the xfer_tmp folder if it exists,
under the same area ... C:\Documents and Settings\All Users\Application Data\Symantec

.

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This problem drives me crazy
Nov 22, 2011 8:09PM PST

Why their software does not work properly is not surprising. Uninstalling immediately this load of rubbish.

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The Solution!!
Nov 23, 2011 5:59PM PST

Good News! To all those tuned-in and still dealing with the stress and frustration of the Symantec EndPoint Protection software and its insidious DWH***tmp files. R. Proffitt has identified the problem. But, who knows why the manufacturer of the so-called antivirus security program is unwilling to correct the malady of their antivirus security software. Both R. Proffitt and ...manynames direct our attention to the solution. Of which, I absolutely agree with and have followed their suggestion. Coincidentally or not, in accordance with the Occam's Razor priciple: "All things being equal, the simplest solution or explanation tends to be the right one." Afterall, the problem has been on-going for "SEVERAL" years. Most tweaking remedies offered (not by Norton/Symantec) by the user community for the EndPoint Protection software is an on-going bothersome process of tweaking, and not a fix. There is a lesson to be learned here. The question to ask ourselves is why would anyone want to own a car with the intention of transporting themselves...in a car with flat tires and a non-functioning transmission. Has the manufacturer come up with a fix, yet?????

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Occam's Razor
Nov 28, 2011 1:36AM PST

One should not increase, beyond what is necessary, the number of entities required to explain anything.