Just take it back to have the maker show it working or refund. These devices are non-repairable.
I just bought the mp3 player finishing, SwiMP3 2GB to th the SHOP WRITE firmnware X18 installed).. Soon as I received it I connected tO three different pc via pc after on a charge of 3 hours.
The player is not recognized, I have always the error SIMILAR "...the device has stopped working is not possible to proceed with the installation...". It is therefore not in the COMPUTER MENU the USB device . Unknown device in the device manager, error 43 .
I tried with 3 different computers with win xp starter, win xp professional and Windows 7 Professional 64bit. Nothing to do recognize . The pc found a new device but then by not proceed with the installation. What can I do?