Samsung forum


SWA-4000 Wireless Unit Issues

by MarshallAGeorge / January 6, 2014 3:40 PM PST

I've recently managed to get a new remote for my Samsung HT-TZ512 home theater system with SWA-4000 Wireless Speaker Unit. I bought a new remote, because I needed to reset the link between the wireless amplifier/receiver and the main HTS unit.
Unfortunately, after doing this I still cannot get the system to link/function properly. I managed to get the unit to link once after following the steps to reset the module ID, but during a sound test it only played sound through one of the wireless speakers, one time, before malfunctioning and not playing any sound, again.
I've chatted with Samsung support personnel to try and get the issue resolved, thinking that I might have been missing a simple step during the reset process, but the rep for Samsung finally gave me a link to request service. This was after he had me do all the steps in the troubleshooting section for the wireless unit, AND reset the main unit to it's default settings by holding the stop button on the main unit for 5 seconds.
Has anyone had this issue, and had to return their wireless unit to Samsung for repair? My major concern is that I'm going to pay the $80.00 that it costs to generate a repair request for an out of warranty item, and then I'll pay a ridiculous sum more for the repair- all for an item that is going on 5 years old.
Thus far- I'm not too thrilled with Samsung home theater systems- as this system was bought as a replacement for another system that was bought BRAND NEW and was faulty- and this item, while open box, was fine for a year or so, and then quit working also.

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