The SVP's are known to lie about the specs. If they do that... Forget about it and move on.

http://reviews.cnet.com/5208-7593-0.html?forumID=58&threadID=60583&messageID=718676 writes:

"Since you write that the camera is 9 megapixels, I assume that you have the SVP DC-9360.

It is not a Canon (nor Cannon) camera.
It is not 9 megapixels, it has a 3 megapixel sensor.
It is 9 megapixels by interpolation (firmware resized).
It is misleading advertising

I assume you bought it on eBay or some other auction site.

The only support information I have for SVP cameras is:

http://www.svp-tech.com/Technical.htm"
- Snapshot2

Don't accept it. Don't pay for lies

Bob