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Question

svchost.exe (netsvcs) is hogging my CPU usage?

Sep 15, 2016 5:14AM PDT

I own an XPS 13 L322X. I'm not really computer savvy but here are the computer specs if they're relevant:

- i7-3537U CPU @ 2GHz 2.50 GHz
- 8 GB RAM
- 64-bit (these are just listed off 'properties' on 'My Computer')

So at the moment when I am running 0 programs, the resource monitor in 'task manager' shows that the process 'svchost.exe (netsvcs)' is using 25% of my CPU - however this does not show up on the task manager processes.

http://imgur.com/a/C1ENO - this is a photo of what happens. In the processes tab in task manager, there are no processes running which take up CPU.

After clicking 'show all processes from all users' in task manager, i got this:

http://imgur.com/a/vQ1MZ

I then booted my computer in safe mode and it showed 0% CPU usage (or like 1%). When i came back CPU usage was still 0-1%. I don't know the significance of this though.

Could anyone please tell me how to fix this?

Discussion is locked

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Answer
Well, you do have Norton.
Sep 15, 2016 10:12AM PDT

And there's spotify, word, chrome and what else running. Given the mix, the machine should be busy.

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Well, you do have Norton
Sep 15, 2016 4:25PM PDT

Well the issue, I did not have this problem 1 week ago and suddenly, when I'm not running any programs (including spotify, word, chrome etc), this process svchost is still running at 25%. And this makes my computer run a lot slower. It also makes my fan buzz extremely loud (this model has a problem with fan noise).

I'm wondering if anyone has a solution to help me figure out what is actually making svchost use so much of my CPU.

Note: i am not tech savvy at all.

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Just today, updates.
Sep 15, 2016 4:39PM PDT

Norton and many apps auto update so without any action by you, what was fine may be slow tomorrow.

Sorry no, I agree that's not acceptable but this is Spartan (uh, Windows.) And we have to either dig in to find it by the usual means but I'm finding a lot of folk that didn't want to become a computer scientist in order to solve it.

-> This is why I took a look and found a very busy PC. If it's slow, you'll have to decide what you can do without. Here, I'd start with Norton.