Windows Legacy OS forum

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SURegCreateKey Failed

by fraggle257 / November 18, 2003 12:27 AM PST

An associate of mine has a pc running Windows ME operating system. The other day her son downloaded some fonts from somewhere on the internet and ever since she cannot get her pc to boot up in anything other than in safe mode.

She is getting a new hardware discovered wizard on start up but the wizard is saying "Windows has discovered the following new hardware" and then there is a blank space where the hardware should be. I have to cancel it in order to start up, but have to cancel many many times over, then it eventually tells me that I have to instal the monitor and will also not let me instal that, after the monitor does not instal I get an error message saying "SURegCreateKey Failed".

Does anyone know what I might do to restore the pc? I have done a virus check and nothing, I am really not used to Windows ME so don't know how to do a system restore and none of the disks that came with the pc are in order.

Can anyone help?

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Re:SURegCreateKey Failed. The article.
by R. Proffitt Forum moderator / November 18, 2003 12:40 AM PST
In reply to: SURegCreateKey Failed
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Re:Re:SURegCreateKey Failed. The article.
by fraggle257 / November 18, 2003 3:45 AM PST

Thank you for posting the Knowledge Base Article, I had already looked at it and all it tells me how to do is boot into safe mode which is what it is already in. What I was after was some help on how to trouble shoot the exact problem, any clues?

Many thanks!

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No such documentation I fear.
by R. Proffitt Forum moderator / November 18, 2003 5:37 AM PST

Such methods are left to the user to create. I would use that article and the ones it references to start learning about clean boots and what tools to use to do that.

MSCONFIG would run in SAFE MODE and you can selectively check off items you don't want to start on the full boot.

Wish I could show you a documented solution, but all you may find are tools and documents on the tools. What to do with the tools is up to you.

Best of luck,


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by flintstone / September 15, 2005 8:46 AM PDT

Had a related problem on a customers IBM PII something old MHz running ME. Add and Remove programs showed no programs, nothing running in the tray even with msconfig set to nomal. Every time I restarted the computer it would find new hardware, but there was none. Long story short .... I used this method to fix it. Start - Run - command - scanreg /fix ... yes there is a space between scanreg and the /. When the computer restarted and fixed the registry it found new hardware once again but this time it new what it was, in my case Advance power management was what it was looking for. I pointed it to the cab files on the hard drive and I was in business. Oh yeah any time I tried to add Tcpip, dialup networking, a nic, basicly anything to the computer I got the SURegCreateKey error.

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Me too...
by raharrisjr / January 14, 2005 9:32 AM PST
In reply to: SURegCreateKey Failed

I downloaded an update to ActiveX from the MS website and the same problem is now happening to me including the monitor not being found and no drivers, etc. I sure would appreciate it if, when you solve this problem that you'd let me know what you find. I'll do the same.

Good hunting.

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